Business Program Manager

Vor 6 Tagen


Zürich ZH, Schweiz Microsoft Vollzeit

Are you interested in working with a motivated Customer Success Team and cutting-edge AI technology? We're seeking a talented individual passionate about improving internal processes and orchestrating new business programs within our dynamic team.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

We are looking for a highly motivated and passionate Business Program Manager (BPM) to join the Customer Success Management Team. As part of this role, you will be responsible for defining and tracking success criteria and performance metrics across the Customer Success Unit and support the Customer Success Management Team in various administrative Tasks. You also communicate with various internal audiences and promote programs to internal stakeholders.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
Defines and tracks success criteria and performance metrics across the Customer Success Unit. Executes communication plans targeting specific internal audiences. Promotes programs to internal stakeholders.

Understands systems and interdependencies. Performs analyses to evaluate performance against our KPI's. Collects and evaluates success criteria and performance metrics.

Uses leadership direction and strategy to create and execute plans that align with our organizational initiatives and objectives, influencing others to adapt accordingly.

Manages business operations processes across the different segments. Responsible for continual business process improvement across the business unit, optimizing for quality, efficiency and effective resource management.

Supports the Customer Success Management Team in various business operations activites like headcount management and general business performance management across the various teams.

Develops and cultivates relationships with key business partners outside of the local Customer Success Organisation; these partnerships would drive point for improvements, escalations, and initiating change management activities.

**Qualifications**:
Bachelor's or Master's Degree in Business, Operations, Finance or related field and some years of work experience in program management, process management, process improvement OR equivalent experience.


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