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Coordinator Iata Training Operations
vor 4 Monaten
Employment Type: Fixed Term Contract
Contract Duration: 1 year
At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.
About the team you are joining
For 50 years, our training products have been helping businesses operate safely, efficiently, and sustainably, building career opportunities for the people they employ. You will join the IATA Training Operations team, ensuring product delivery to 100,000 students every year. We are a strong and diverse team which strives to contribute to the development of professionals the commercial aviation industry needs.
What your day would be like
Coordinate, from beginning to end, a minimum of 75 Instructor-Led classes (virtual and/or face-to-face) per year in the relevant area (EMEA/Arica/Asia), whether in IATA Training Centers (ITCs), Regional Training Partners (RTPs) or In-Company. Coordination includes, amongst other tasks:
Managing the customer (whether CEO or entry-level) relationship: thanks to an in-depth knowledge of training’s portfolio (300+ courses) and policies, answer any question and provide proactive guidance to ensure a high level of customer service (including visa invitation letters and certificate/diploma issuance) and return business.
Getting the course material received electronically from the Product Manager (PM) printed and, together with relevant publications, shipped to the training location (including custom clearance)
Liaising with the course venue to ensure proper set-up
Be the single point of contact for assigned RTPs, including course coordination as above, guidance and suggestion on course scheduling or other improvements to maximize revenue.
Follow through to finalization on a minimum of 5 own commercial leads for in-company courses (or similar contracts)
Carry out any special project assigned. These projects vary depending on needs and include:
Document, communicate and implement Standard Operating Procedures (SOPs), guidelines and templates for Training.
Create a training kit for new hires
Communication tasks (product sheets, webpages ) and back-up
Management of instructors’ task orders in SAP (1000+ a year)
Management of instructors’ contracts in SAP (100+ a year)
Management of misc. POs in SAP (printing, hotels etc )
Be Training’s Learning Management System champion user (technical issues, account creation, improvement prioritization )
Manage feedback surveys from participants
Coordinate social events for the team
Coordinate bad debt reconciliation activities and data
Manage IATA Training supplies’ inventory
We would love to hear from you if
University degree in Business Administration or equivalent.
Proven organizational skills with the ability to handle multiple projects simultaneously while maintaining high attention to detail; Excellent interpersonal and communication skills; persistent and positive can-do approach
Demonstrated ability to work effectively in an international and multicultural environment.
Ability to work efficiently and effectively under pressure and meet deadlines.
Ability to think openly, imaginatively and creatively; must enjoy working in a fast-paced team environment;
Excellent English skills (verbal & written), knowledge of other languages is an asset.
Highly computer literate: fully familiar with Word, Excel, PowerPoint.
Strong sales and customer service orientation.
Travel Required: N
**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you
