Network Administrator

InDyne is a full-service military, civilian and commercial operations company. Our Mission is to provide tailored, cost effective, quality services and solutions. Our Vision is to exceed customer expectations by delivering results through agility, flexibility and responsiveness. Our Core Values include integrity, trust and loyalty.

The Network Systems Administrator will be a member of the Networks Shop and will assist the team in maintaining the SIPRNet and NIPRNet IT systems and ensure 24-hour network connectivity. Perform Help Desk essential IT tasks associated with day-to-day operations. Receive calls/requests from users, prioritize daily issues from incoming calls, personal visits and remedy ticket inputs. Troubleshoot and isolate software and hardware problems to specific devices and ensure rapid problem resolution. Investigate, resolve, and close IT issues through the use of Remedy Ticketing Service. Brief the Network Supervisor and supported staff on any issues relating to the system.

**Essential Duties and Responsibilities**:
**System Administration**:

- Functions as a point of contact for Help Desk and Network Administration related support for Thule Air Base.
- Implements government network policies and procedures. Reviews and updates local operating instructions as needed.
- Interfaces with government agencies and outside contractors concerning equipment installations.
- Creates and maintains computer/user accounts, roles and privileges; ensuring server data is secure from unauthorized users.
- Maintains, inventories, and tracks IT assets.
- Performs daily operations and maintenance in accordance with supervisor direction of all networks at Thule Air Base.
- Maintains statistics on network performance, monitors and analyzes server workloads, reports on network usage levels, and installs hardware and software.
- Observes all safety and security requirements for the network. Implements DISA STIG’s as required.
- Install, configure and maintain all network infrastructure equipment.
- Assist with the operations and maintenance of the legacy voice networks.
- Performs duties as system administrator and directly interfaces with all network customers. Images computers and servers, configures network switches, and performs software installation within the guidelines allowed.

**Cybersecurity**:

- Implements Department of Defense cybersecurity policies and procedures.
- Manages and implements Notice to Airman (NOTAMS) under the direction of the section supervisor.
- Assist with mitigating risks by installing security patches, running anti-virus and other security utilities.
- Provides cybersecurity defense for the Thule Defense Area in accordance with all applicable directives and contract requirements.
- Supports unit CSR’s and acts as liaison to the 21 SW Information Systems Security Manager. Assists unit CSR’s with Certification and Accreditation questions, TEMPEST package submittals, cyber order implementation and user trouble reports. The technician also provides network and computer security education to base customers and institutes security procedures to counteract vulnerabilities and weaknesses.

**Voice networks and other duties**:

- Assist with the operations and maintenance of the legacy voice networks.
- Performs additional and other duties as required but not limited to records management, general housekeeping, safety and environmental practices, requisitions parts, complies with security policies and PWS directive publications, completes ancillary training and participates in exercises.

**Educational/Training Requirements**:

- High school diploma
- **COMPTIA Security + certification required.**:

- Must have an Interim or Final **Active Security Clearance**:

- Completion of basic industry education pertaining to Network Operations and Maintenance (O&M).
- A solid understanding of data networking and Voice-Over Internet Protocol (VOIP) functions is a plus.
- Knowledge of the Department of Defense Risk Management Framework (RMF) is a plus.
- VMWare and Comm Vault knowledge a plus.
- Familiarity with HP and CISCO switches and routers a plus.

**Required Skills/Experience**:

- Excellent communication skills both written and verbal.
- Three years of computer maintenance and three years minimum experience in networking/inter-networking in the Windows environment to include domain administration, cabling concepts, router configurations, and switch connections.
- Current Windows Server and Windows administration with strong familiarity with Cisco IOS and HP OS routing and switching environments.
- Familiar with Remedy Trouble Ticketing, Assured Compliance Assessment Solution (ACAS) Scanning and System Center Configuration Manager (SCCM).
- Troubleshoot and isolate software and hardware issues.
- Able to provide desktop, server, and network administration in a helpdesk environment.

**Supervision**:

- Works under the general supervision of the Network Supervisor.

**Work Environment*