Technicien Fibre Optique

JD and Roles and Responsibilities of DC & Network Level 2 Tech In-Scope Configuration Items
- Servers (Virtual & Physical)
- Storage & Backup Devices
- Server Appliances
- Hyper Converged Infrastructure (E.g., Nutanix, Cisco UCS)
- Tape Storage Units
- Power Distribution Units rated 3KVA and below
- SAN Fabric Switches
- Network Switches
- KVM Units
- WAN Optimization Devices
- Firewalls
- Access Points
- Routers
- Cables which connect the device to itself, a peripheral, or a power/network port

**Note**:This is an extensive but not an exhaustive list and support for other items as may normally be found in the infrastructure environment may be required on a case-by-case basis.
Technical Tasks List
- Power Cycling
- Running Diagnostics Commands
- Conducting whole unit replacement
- Inserting/Removing Media
- Replacing Defective Components
- Assist with fault diagnosis and investigation
- Configuring Remote Access
- Basic Storage Array Configuration
- Replacing faulty cables
- Tape Management and Maintenance
Operations Tasks List
- Updating and Recording of activities in relevant IT Ticket Management System
- Coordinating and agreeing attendance time and date with key stakeholders
- Provide support either through phone, remote tools, or in person at onsite
- Perform installation as needed either through physical or network medium
- Coordinate actual activity date and timings including arrival and departure times.
- Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment
- Labelling, Patching and Asset Tagging activities
- Following specific task instructions and provision necessary reporting as necessary.

**Language Requirements**

English (US & Canada), English + Spanish (Mexico, Argentina, Venezuela & Colombia), English + Portuguese (Basil)

**Academic Background**

Bachelor of Engineering / Technology / Science or Equivalent Work Experience

**Overall Experience (in yrs.)**

3 - 5 years

**Job Type**: Part-time