International Billing

Position Summary

The International Billing & Operations Associate position is to guarantee customer satisfaction of Caris molecular profiling services internationally. The associate manages payment cases for direct clients and B2B partners (distributors/insurance company’s) across time zones in a multicultural environment. The position is responsible for resolving claims and addressing both over/underpayment issues (payment reconciliations). The position also manages invoice approvals with HQ. To track business growth, the Associate produces and delivers dashboards and reports performance to upper management and diligently evaluates any bottleneck to solve issues to deliver a premium customer experience. Considerable independent judgment is required to carry out assignments that have a significant impact on clients.

Job Responsibilities- Ensures all regulatory agency requirements are met as they pertain to job function- Manages the maintenance of accurate and complete documentation of client and patient records to continuously improve the customer service process and meets regulations requirements- Provides support to the distributors for rapid resolution of clinical issues arising from the field- Builds strong customer relationships through client focus (Distributors, Oncologists and Patients), professional demeanor, reliability, and responsiveness- Manages inbound call volume for all internal and external clients- Manages the logistics for shipments of supplies, materials, specimen, and other relevant matters arising Ad-Hoc- Works to research and resolve problems in a timely manner while maintaining productivity standards and performance guarantees where applicable- Utilizes laboratory information system and sales management software to enter, gather, and analyze data.- As necessary coordinates with pathology departments for specimen procurement and shipment.- Supports data management standards within all systems, ensuring quality and accuracy.- Manages the onboarding of new distributors or the training of new distributor employees for billing matters- Produce and distribute performance dashboards- Manage projects- Accepts other duties as assigned.

Required Qualifications- Three to five years of experience in a client services role where deductive reasoning is necessary and strong evidence of related service skill sets are required.- Proficient in English at least one other language a must, further language is an asset- Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint for business use

Preferred Qualifications- A Bachelor's Degree preferred- Finance experience is beneficial- Drive for Results (Service, Quality, and Continuous Improvement) - Ensure procedures and processes are in place that lead to delivery of quality results and continually reassess their effectiveness to achieve continuous improvement.- Communication - Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization in order to achieve the desired results.- Teamwork - Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.- Customer Service Focus - Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations

Physical Demands- The ability to lift objects over 30 pounds- The ability to sit or stand for long periods of time- Manual dexterity and ability to bend, reach, stoop

Training- All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.
- This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time._

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.