Programs Structuring Manager
vor 14 Stunden
**Position Overview**
In this function, the Programs Structuring Manager performs and coordinates the required steps related to program activation and deactivation as well as assist in managing program structure changes. She/He also supports in preparing the required material for presentations and calls.
The Programs Structuring Manager coordinates the activities related to implementation of new system features or changes to actual features including the dialogue between internal and external technical teams.
She/He also acts as a counselling unit to the Operations teams on the analysis and handling of ETB requests & cases and participates in cross-program tasks and projects.
The Programs Structuring Manager actively participates in the continuous development of GSCF’s Servicing Platform in coordination with business and system development related disciplines and acts as internal trainer of GSCF’s Servicing Platform.
**Job Functions**
Programs activation, deactivation and structure changes:
- Perform and coordinate required steps related to program activation, deactivation as well as assisting in program structure changes
- Collect program requirements from clients & reflect them in the SOW and/or the Process Description
- Translate Client requirements to internal business requirements
- Prioritize system enhancements related to activation internally
- Verify the accurate setup of program in the system as per the parameters in the SOW
- Ensure effective integration of new relationships and/or programs into GSCF with regard to all operational aspects
- Train the respective Credit Operations team on the new programs
- Assist in preparing required meeting materials
Enhance, counsel and train on GSCF’s servicing platform & features:
- Train and counsel Operations, Financial Analysts & Programs Structuring teams on the platform’s functionalities and capabilities
- Analyze ETB issues faced by internal stakeholders and recommend appropriate actions or perform corrective actions
- Work on continuously expanding the ETB platform knowhow and range of features
- Liaise with internal stakeholders to prepare business requirements on cross program features or enhancements
Cross Program Tasks:
- Assist in cross program data setup and maintenance in GPM as per _GPM rights assignment matrix_
- Assist in managing the request, content and recipients of SSRS Report as per defined guidelines
- Take lead and coordinate on assigned ad hoc projects
- Gather requirements from stakeholders and write business/functional requirements
- Identify and report in a timely manner to Senior Management on risks, exceptions, incidents or new business opportunities that require attention
Specific backup tasks to Senior Operations Analysts
- Responsible for cross program data setup and maintenance in GPM as per _GPM rights assignment matrix_
- Administration of the ETB rights matrix for all internal stakeholders along with obtaining approvals from CEO, maintenance of matrix and instruction to Program Leads with follow-up
- Monitor alerts (Xymon), operational & technical errors notification in Production and Integration and act accordingly
- Manage the request, content and recipients of SSRS Report as per defined guidelines
- Support internal stakeholders in data analysis by providing required data and as per defined guidelines
- Report detected system weaknesses and suggest improvements
- Ensure Jiras assigned for development are complete with sufficient information
- Collect and provide feedback to technical teams during development and testing
- Perform functional testing on-requestLocation
Zug, ZugDepartment
GSCFEmployment Type
Full-Time
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