Inside Sales/customer Relations

Shaw-Almex Industries Ltd - Atlanta, GA
2933 Miller Road Decatur, GA 30035

Description

**RESPONSIBILITIES**:

- **Inside Sales**:

- Inputs customer orders into EPICOR and updates customers on the status or their orders.
- Builds new and prospect accounts in Epicor database.
- Works closely with outside sales representatives.
- Coordinates customer orders with production, warehouse, and outside sales representatives.
- Tracks order and supplies customers with tracking number as needed.
- Quotes standard inventory and made to order inventory.
- Investigates and negotiates a resolution for customer problems (e.g., shipping delays, billing disputes, quality problems.)
- Match invoices to orders and tracking numbers to both.
- Creates bill of landing BOL for LTL shipments.

**Accounts receivables**:

- End of day billing/invoicing.
- Researches account details and resolves customer concerns
- Reconciles accounts and makes adjustments.
- Collaborates with Controller on functional activities, resources, and performance.
- Enters freight cost on each individual invoice.
- Assists with document retrieval for audits.
- Makes recommendations and credit decisions within approved credit authority.
- Processes credit card payments including all checks (invoice payments)
- Makes end of day bank deposits.

**Collections**:

- Gives close scrutiny to accounts 60, 90 or more days past due.
- Records each collection interaction into Customer Tracker log in EPICOR.

**Other**:

- Processes all incoming mail for the entire company, maintains filing/files system, clerical duties.
- Distributes mail to each individual person.
- Assists with Splice School, invoicing, collecting payment, and keeping track of which company has paid and collect to those who didn’t.

**_This job description is not intended to be all-inclusive, and from time-to-time other related duties may be required of the role to meet the ongoing needs of the organization._**

**REQUIREMENTS & SPECIFIC SKILLS**:

- Minimum High School Diploma or College degree with a concentration in marketing, promotions, advertising sales, or business administration.
- 3+ years of Inside Sales, Customer Service, Collections with a broad variety of products and industries.
- Strong interpersonal and negotiation skills.
- Exceptional time management and organizational skills.
- Has the ability to communicate their technical ideas in a clear manner, both visually and verbally.
- Strong attention to detail.
- Proven ability to develop innovative solutions to technical problems.
- Proficiency in MS Office.
- Excellent customer service skills.
- Ability to work under pressure.

**Working Hours**: Monday - Friday **Salary**: $20-$22 per hour

**_ WHY YOU WANT THIS POSITION_**
- Almex Group is a company that gives back to its community and cares deeply about its employees. We are family oriented and corporately driven._

**_ WHO YOU ARE_**
- You are extremely intelligent and confident, and able to work in a fast paced and dynamic environment. You are professional and personable and can relate well with people. You will have an approach that will help you thrive in this challenging and growing organization_

**Status**: Full-time

Reference ID: Inside Sales/Customer Relation s
- Almex is an equal opportunity employer._

Full-time
Reference ID: Inside Sales/Customer Relation s
- Almex is an equal opportunity employer._