Medical Information Manager

Vor 2 Tagen

Cham, Schweiz ABBVIE Vollzeit

**JOB SUMMARY**:
The Medical Information manager supports the provision of Medical Information to AbbVie’s internal and external customers. Primarily responsibilities include managing the Medical Information databases and systems, provide the highest quality medical information service to healthcare professionals and patients by ensuring all enquiries receive accurate and medically sound responses, whilst meeting regulatory and legal requirements.

**KEY RESPONSIBILITIES**:

- Enhance a centralized medical Information system for all products of AbbVie Switzerland
- Maintain medical Information system fulfilling the needs of our organization as well as local laws and regulations
- Participate in convention and scientific meetings within Medical Department
- Identify trends in relation to the Medical Information databases, create insights and report to Medical Department while making strategic use of medical data generated in medical information and pharmacovigilance
- Strategic support in developing and maintaining strong cross-functional communication with Medical/Brand departments
- Write and implement Standard Operating Procedure or Guideline for Medical Information at AbbVie Switzerland
- Ensure provision of balanced and unbiased written and/or verbal information about AbbVie products corresponding therapeutic areas of AbbVie products in response to an unsolicited request from physicians, pharmacists, patients, health insurances, other health care professionals or public persons
- Ensure tracking and documentation of inquiries and responses in validated and effective medical information query management database
- Support and train the Medical Department of AbbVie and all commercial colleagues and other customer facing employees in Medical Information processes
- Cooperate with vendors in terms of Medical Information
- Act as contact person also internationally for medical information systems in the Swiss Affiliate
- Develop and give presentations for medical professionals and pharmacists
- Screen literature Handle and answer questions from doctors and patients
- Develop scientific arguments/background for marketing activities

**QUALIFICATIONS AND EXPERIENCE**:

- University degree, preferably in a relevant scientific discipline
- First relevant experience within a Medical Affairs organization highly preferred
- Understanding of Medical terminology
- Customer focus, a friendly and professional service at all times
- Effective communication and customer service skills, including the ability to effectively listen, problem solve, quickly define solutions and follow-up on commitments
- Strong computers skills with high proficiency in Microsoft Office, ability to quickly learn new technical skills and adapt to new systems and tools
- Strong critical thinking skills and ability to ask appropriate questions to lead to alternative ideas or quality results
- Looks toward the broadest possible view of an issue/challenge; can easily pose future scenarios
- Ability to organize multiple activities at once to accomplish individual and departmental goals, while using resources effectively and efficiently
- Uses time effectively and efficiently; able to identify priorities and concentrate efforts on what’s important; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus
- Preferably business fluent in at least 2 of the following languages: German, English or French

**CRITICAL SKILLS REQUIRED FOR THE ROLE**:

- High affinity to IT systems and tools as well as it’s usage
- Effective communication and customer service skills, including the ability to effectively listen, problem solve, quickly define solutions and follow-up on commitments

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