Accessibility Manager
vor 2 Monaten
The Accessibility Manager works closely with the Special Needs Manager to lead the development and enhancement of accessibility services across the fleet. This role involves guiding project development, ensuring compliance with accessibility standards, and coordinating with MSC stakeholders to deliver services that meet the needs of guests with disabilities. A deep understanding of local and international laws, as well as knowledge of ship construction and layout, is essential to facilitate accessibility. Additionally, as part of the Corporate Guest Service Team, the Accessibility Manager supports general Guest Service projects to enhance overall guest satisfaction, requiring strong expertise in onboard Guest Service operations.
- Bachelor’s degree in Hospitality Management, Diversity & Inclusion, Special Education, or a related field preferred.
- Previous experience working with individuals with disabilities in a hospitality or cruise ship environment.
- Strong knowledge of local and international laws and regulations related to accessibility.
- Familiarity with ship construction and layout, including accessibility features and accommodations.
- Significant experience as a Guest Service Manager onboard cruise ships, preferably in the American market.
- High-level proficiency in Microsoft Office, Outlook, and cloud-based databases.
- Excellent communication and customer service skills.
- Proactive, able to multitask, and adaptable.
- Accessibility Compliance: Stay informed on local and international laws and regulations regarding accessibility for individuals with disabilities across all regions where the MSC fleet operates. Ensure that each ship complies with all relevant regulations and standards, including accessibility features in public areas, cabins, restrooms, and entertainment venues.
- Stakeholder Liaison: Act as the primary liaison between various departments (e.g., Medical, Safety, Inventory, Legal, Sales, Operations) to align accessibility needs with business objectives and ensure cohesive service delivery.
- Guest Feedback and Improvement: Collect and analyze feedback from guests with disabilities to identify opportunities for improvement in accessibility and guest services. Collaborate with relevant departments to implement enhancements and continuously improve the cruise experience for all guests.
- Planning and Design Input: Work closely with the New Building team to provide insights on the design of new ships, incorporating the latest accessibility technologies and standards used in the hospitality industry.
- Legal Compliance: Ensure that all accessibility requests and services comply with international legislation, including the VISA REQUIREMENTS (if any)
- EU Passport or right to work in Switzerland
Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
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