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Director of Rooms

vor 5 Monaten

Geneve, Schweiz Mandarin Oriental Hotel Group Vollzeit

**Position**: Director of Rooms (Full time #507930)

**Property / Office**: Mandarin Oriental, Geneva

**Location**: Geneva, Switzerland

**Responsibilities**:

- Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
- Supervise full Rooms Division including : Front Desk, Switchboard, Conciergerie, Housekeeping & Laundry
- To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
- To ensure that Mandarin Oriental, Geneva’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
- Standardize methods and procedures in all areas and ensure full knowledge by all colleagues.
- Colleague scheduling in accordance with business level expected.
- Forecast and set objectives and follow through to achieve set goals.
- Ensure training for colleagues in the proper handling and usage of equipment.
- Review:

- Guest complaints and compliments.
- Merchandising ideas and upcoming promotions.
- Applicable policies and procedures.
- Communicate clearly with all levels of colleagues; manage differences and change.
- Maintain high visibility and strong contacts with customers in order to maintain a solid relationship with influential decision makers in our markets.
- Participate in colleague meetings and maintain a full awareness of changes, improvements, policies and procedures and improvement plans.
- To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
- Perform any tasks as assigned by the Management
- Responsible for the preparation, presentation and execution, with rationales, of the hotel’s operating departments’ budgets.
- Yearly Rooms budgets, monthly, weekly and daily forecasts are timely and accurate.
- The operating expenses are well controlled and within budget limits.

**Profile**:

- French & English fluent, another language a plus
- Bachelor Degree in Hospitality, a minimum; MBA or Management Certification of the highest level, a plus
- Experience in back and front-of-the-house Rooms Division operations. Experience in luxury hotel operations
- Minimum of 2 years of experience in the same or similar position in a similar luxury hotel. International experience preferred. Experience in a French environment desired.
- Three to five years' experience in the luxury hotel industry or relevant luxury service industry background
- Impeccable professional image combined with good ethics and values
- Outstanding communication skills
- Driven for results
- excellent "model" behavorial attitude
- Creative, focus and flexible
- Possess strong leadership attributes
- Detailed oriented

You are willing to deliver a professional, attentive and impeccable service to our hotel guests and make sure there experience in Mandarin Oriental is unique and exceptional.

This job opportunity will suit a person aspiring to be a Hotel Manager within 3 to 5 years.

**Eligibility**:
**Mandarin Oriental Hotel Group is an equal opportunity employer.**

**Advertised**: 13 Feb 2024 W. Europe Standard Time
**Applications close**: