Private Bank

vor 1 Monat

Geneve, Schweiz JPMorgan Chase Bank, N.A. Vollzeit

The International Private Bank (IPB) Employee and Client Experience team (ECX) is charged with delivering a first-class experience for our IPB employees, clients and prospects. In a proactive, coordinated and innovative approach, ECX partners across all aspects of the Global Private Bank, including but not limited to: Front Office Advisors, Client Service, Digital and Data Transformation, Solutions, Marketing, Finance & Business Management, Technology, Operations, International Transformation Office and Strategy.

**Job Summary**:
You would partner with the IPB Head of Employee and Client Experience, and Leads in Europe in driving an improved experience for IPB employees and clients. You would manage client feedback and complaints, while partnering with key stakeholders to identify and resolve areas of improvement, and measure and track progress with the goal of improving the client experience. Given the vast scope of the feedback, this opportunity will allow you the opportunity to learn and work with colleagues across all teams in the Private Bankin g business.

**Responsibilities**:

- Communicate resolutions to clients verbally or via written response
- Assist Legal Department with pending arbitrations and/or litigations involving customer complaint
- Ensure that potential regulatory filings are referred to Compliance for review
- Identify operational or sales conduct-related concerns and refer matters for possible escalation
- Provide root cause analysis and coordinate with IPB partners of resolutions (e.g., Digital, Tech, Ops, etc.)
- Manage end-to-end internal employee feedback process, escalate and triage emerging themes on behalf of the IPB Leadership Team
- Assist with the development, maintenance and management of pain-point list by business and efforts to address them

**Required Qualifications, Capabilities and Skills**:

- Proficiency in French (oral & written) (ability to write complex complaint letters using financial vocabulary)
- Bachelor's Degree
- Securities industry experience
- Prior experience engaging with clients and senior stakeholders is preferred
- Advanced understanding of investment products and offerings

**Preferred Qualifications, Capabilities and Skills**:

- Complaint or feedback handling experience strongly preferred

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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