Loyalty Intern

**Position Snapshot**

Location: Vevey, Switzerland
Company: Nespresso HQ
Act. Rate: Full-Time
Type of contract: Internship, 6 months
Start date: April - Flexible

**Position Summary**

At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better. We place people at the heart of our success - all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow together. Quality and sustainability are core to who we are and critical to our vision of driving positive change. We're committed to delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other.

As a **Loyalty Intern**, you will have the opportunity to gain experience in loyalty program management and contribute to the success of Nespresso loyalty initiatives. You will play a key role in supporting the Global Loyalty Team and the markets, assisting in Nespresso Loyalty program development, and contributing to the overall growth and engagement of our member base.

**A Day in the Life of a Loyalty Intern**
- Collect best practices on loyalty activities (personalized rewards and services, local partnerships, events, recycling, etc.) from Nespresso markets, and gather inspirational examples from other brands. Organize the sharing of practices and examples with all Nespresso markets to foster knowledge exchange
- Participate in Integrated Activity Plan 360 meetings to contribute to the definition and integration of loyalty benefits within the upcoming campaigns
- Work closely with our creative agency and HQ cross-functional teams on the development of Nespresso Club assets
- Collaborate with the B2B team to identify global HoReCa partners where Nespresso Loyalty program could establish connections
- Track and analyze Nespresso Club performance in live markets to evaluate success and collect learnings (awareness, CRM kpis, customer complaints, etc.)
- Provide operational support in the day-to-day activities of the team

**What will make you successful**
- Currently pursuing a degree or a recent graduate in Marketing, Business Administration, or a related field
- Analytical skills with the ability to interpret data and draw actionable insights
- Comfortable in collaborating with multiple stakeholders
- Business-oriented mindset and project management skills
- Capacity to challenge existing ways of working and status quo
- Good written and verbal communication skills in English

At Nespresso, we’ve built a culture of care and inclusion, making sure everyone can be their bold selves, while growing with the company. We innovate, dare to try, learn and scale up in a fast paced, digital and connected environment. With a diverse workforce made up of over 90 nationalities across 58 countries, you can be a part of an innovative culture, where supportive people help each other. One where anyone is encouraged to challenge the status quo and have an impact on the future for one of the biggest sustainable companies. Whatever your role, you’ll find you can drive real change and spread your enthusiasm. Join the place where you can thrive, you feel, you belong, you are inspired to be and do your best.