Regional Site Supervisor

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.

Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and extra ordinary service guides have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

We are looking for a

**Regional Site Supervisor**

Location: hybrid

As a **Regional Site Supervisor**, you are responsible for supporting the rapid growth of Thermo Fisher Scientific by leading a multi country customer service operation and developing process & system solutions for Managed Services EMEA that address the needs of Thermo Fisher’s internal
- and external customers in the EMEA market.

**Your responsibilities**:

- Leads and supports the Managed Services EMEA journey and geographical expansion by developing systems, processes, handling SOPs and forming teams across multiple countries in Europe.
- Mentors, coaches, and develops team leads and teams - 15 FTE (located at different customer sites across Europe)
- Ensures continued efficiency to set up the team for success with growing volume and complexity.
- Provides leadership for the Managed Services EMEA process across facilities’ operations, logistics, and customer service.
- Develops and implements comprehensive customer service solutions covering aspects of order management, supplier management and logistics that are scalable and provides clear alignment across all departments.
- Identifies, initiates, and leads projects using appropriate project management expertise and methodologies.
- Proactively identifies and mitigates any potential supply interruptions, performs required corrective measurements or brings up to next level support.
- Defines and analyzes key performance metrics and trends to drive improvements in order management.
- Run optimal operation using a Leader Standard Work and preparing critical metric reports.
- Own the customer experience journey.

**Your qualification**:

- Bachelor’s or master’s degree in supply chain, logistics, business, and customer service.
- Confirmed experience in customer service, operations, or supply chain experience, preferably in a high multifaceted environment - leading people located at different customer sites and countries.
- management experience forming teams while coaching and leading people managers.
- Excellent communicator and (meeting) facilitator skills.
- Experience in life sciences industry such as pharmaceutical, biotech, or medical devices.
- Fluent in English and German.
- Comfortable in a fast-paced, multifaceted, and highly fluid company environment, works with mínimal direction.
- Demonstrates partnership and respect, focuses on delivering value, and embraces learning and continues improvement.
- Possess excellent interpersonal and communication skills, be able to communicate concisely and in a timely manner to clients’ requests.
- Capable to adapt to changing circumstances, can implement change in a positive manner.
- Customer focused, result and performance driven.
- Highly motivated, adaptable, and flexible.
- Willing to travel within Europe up to 25%.

**We offer** competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national o