System Administrator

**Description de l'entreprise**
DAREST Informatic SA is a Swiss company specializing in IT services and solutions. Founded in 1978, it offers customized solutions in the field of IT infrastructure. The company is renowned for its expertise in IT project management and the placement of specialized personnel. DAREST Informatic SA is committed to delivering quality services to support its clients in their digital transformation. The company focuses on innovation and excellence to stay at the forefront of technology.
**Description du poste**

**Key Responsibilities**:

- System Administration & Application Management:

- Manage and maintain the infrastructure, servers, and databases associated with Autodesk Vault.
- Oversee updates, patches, and backup/restore processes.
- Document processes and ensure optimal configuration based on user needs.

**Customer Relationship Management**:

- Act as the primary point of contact for all customer technical and service-related issues.
- Participate in discussions on non-functional requirements with customers.
- Negotiate and collaborate with technical owners and suppliers to ensure that all technical service components are well-defined, supported, and evolved as needed.
- Work with the procurement department for supplier contract management.

**Design and Implementation (BUILD)**:

- Define functional and non-functional requirements based on customer needs.
- Define performance, availability, backup/restore, and disaster recovery requirements.
- Organize technical release planning and ensure necessary documentation is in place.
- Approve architectural designs, access procedures, test results, and supplier contracts.

**Support and Continuous Improvement (RUN**):

- Ensure the delivery of technical services in accordance with OLAs and customer expectations.
- Contribute to incident resolution and root cause analysis activities.
- Supervise licensing compliance, supplier relationships, and documentation updates.
- Organize and lead regular service review meetings to identify and implement improvement opportunities.
- Collaborate on change management, including presenting changes to the Change Advisory Board (CAB) when necessary.

**Qualifications** Required Skills**:

- Strong experience in system administration with specific expertise in Autodesk Vault.
- Skills in managing customer and supplier relationships in a technical context.
- Deep knowledge of Windows Server environments, SQL Server, and ITIL processes.
- Excellent communication, problem-solving, and project management skills.

**Education**:

- Degree in Computer Science, Engineering, or a related field.
- ITIL certification is mandatory
- Certifications in system administration is a plus

**Experience**:

- Minimum of 5 years of experience in a similar role, combining system administration and technical service management.

**Informations supplémentaires