Global Infrastructure

**Description**:
The **Infrastructure & Operations Leader **is responsible for setting and realizing the vision for IT solutions within their portfolio of products, platforms, and services, and transforming the IT organization by delivering industry best practices supporting service management and IT operations service delivery with particular focus on product management, 24X7 availability, business continuity, high-quality end user experience, information security, and cost effectiveness. The role enables end-to-end value realization through a team of IT Product Owners, who oversee a clearly defined suite of product families that balance common technology patterns with clear end-to-end accountabilities. This role reports to the Global IOCS Leader, and serves on the Infrastructure, Operations, Cloud, and Service Management (IOCS) leadership team.

The position's product, platforms and services portfolio include solutions such as: ITIL and IT Service Management, Global Operations Center, Operations Health, Metrics and Reporting, and our Service Now global platform.

**How does a IT Operations and Service Management Leader work?**
- **Through Strategic Partnerships**:Build and maintain strong and credible relationships across Corteva IT
- **Harmonizes Business Needs and IT Strategies**: Keeps a secure and differentiating employee or customer experience at the forefront of all they do. Oversees clear business capability definition and ensures alignment to technology products and services are in place to support.
- **Enables a High-Quality IT Product Portfolio**:Drives value realization from products, services, interactions, assets, and capabilities as defined by business cases or similar tools
- **Monitors and Measures All IT Products, Platforms, and Services**: Regularly review metrics and health dashboards to assess availability and productivity of not only the products within their portfolio, but that of the Corteva enterprise; proactively identifies services and service levels to manage business-partner expectations

**What is an IT Operations and Service Management Leader's Skills and Behaviors?**
- **Technology IQ**: Grow in knowledge and understanding of leading and emerging technologies and IT operations practices related to their associated technology product families. Participate in industry peer groups to understand industry trends.
- **Business IQ**:Build an understanding of their business partners and how they fit within Corteva overall; participate in industry peer groups to understand industry trends.
- **Powerful Communicator**:convey intention for mutual understanding of risk and reward.
- **Effective IT Partnership Management**:Understands how to negotiate and manage operations through use of Managed Services Agreements (MSA) or other third-party relationships and activities.
- **Stays Curious**: Deep understanding of Corteva strategic/operational challenges and determines how to meet current and emerging business needs
- **Supports Common Ways of Working**: Creates a culture that embraces industry best practices and innovation through collaboration with all internal and external stakeholders

**What is an IT Operations and Service Management Leader's Primary Responsibilities?**
- Setting and realizing the vision for IT solutions for their aligned set of product families
- Lead and drive sustainable operations for IOCS and in many cases for all of Corteva IT. This includes critical services such as incident, problem, and change management, along with other ITIL services.
- Frequent interactions with IT Product Owners to better understand current and future operational needs related to IT Service Management, monitoring and reporting or other products and services within their portfolio
- Deployment and oversight of a Corteva IT Global Operations Center who mission is monitoring and proactive avoidance of production issues and impacts
- Responsible for end-to-end product management for their portfolio, including financials. Ensures that products and services deliver expected value
- Maintain high levels of security, availability, performance, and scalability of infrastructure operations
- Establish, maintain, and regularly test robust disaster recovery / business continuity plans and processes for their portfolio
- Effectively manage external service providers and IT services agreements I.e. SLA's and OLA's
- Ensure personnel and infrastructure are in compliance with external FDA & SOX regulations. Participate in audits as required
- Develop and maintain close partnerships with associated functions within Corteva IT including Software Development and Support, ERP, Enterprise Architecture, Portfolio and Program Management, and Cybersecurity
- Proactively advises ITLT on technology opportunities and innovation
- Works with business and IT leaders to determine investment portfolio for each product family and product therein. This includes total product lifecycle financial management.
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