Customer Relations Co-worker 50%

Who you are

We are looking for a resilient co-worker in customer relations who enjoys helping our customers and providing them with the best possible shopping experience. Thanks to you, our customers will not only walk into IKEA with a smile, but they will also leave with a smile and will look forward to coming back.
- You have a strong service-orientation, friendly manner and a keen sense of what customers want.
- You are a problem-solver who enjoys answering questions and finds a solution for every problem - no matter how stressful the situation may be.
- You speak Italian and feel confident speaking English (Level B1/B2). Any other national language is a plus.
- You love working with people and strive to provide the best possible shopping experience for our customers.
- You have good computer skills and a strong interest in the digital world.

**Responsibilities**:

- Advising and assisting customers and always meet them with a friendly smile in the below described work areas:

- In the entrance area: Greeting the customers, making sure that they feel welcome and well-informed right from the start and directing them to the right contact person when necessary.
- In Småland: Making sure the kids from 3 to 10 years old are in good hands.
- At the return counter: Finding quick, uncomplicated and customer-oriented solutions for all challenges based on our internal guidelines.
- In the goods collection area: Checking and handing-over the purchased goods to our customers and making sure that the waiting times are as short as possible.
- At the checkout: Proving every day anew that service can be both fast and friends and saying goodbye to customers in a way that makes them want to come back: with a smile.

About this work area

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

GOOD TO KNOW

It is important that you are flexible in terms of working hours. Early or late shifts within our opening hours and Saturday assignments will be part of your working schedule.

If you are successful and receive an offer for this position, you will be required to submit your police record prior to receiving a contract.