Lead Operation Services

vor 3 Wochen


Zurich, Schweiz ROCKEN Vollzeit

**Unser Partner** greift auf eine 20 jährige Erfolgsgeschichte als IT-Dienstleister zurück. Über 60 erfahrene und qualifizierte Mitarbeitende gewährleisten die richtigen Ressourcen für anspruchsvolle Rollouts und langfristige Wartungs
- und Outsourcingverpflichtungen - ohne dass der persönliche Kontakt dabei zu kurz kommt. Vom KMU bis zum Grossunternehmen - über 500 zufriedene Kunden aus den Regionen Zürich, Basel, der Zentralschweiz und Bern wissen ihre Informatik bei unserem Partner in den besten Händen.

**Deine Verantwortung**:

- Unterstützung der Kunden bei Projekten, Support
- und Wartungs-Einsätzen vor Ort oder per Fernwartung
- Problem Analyse, Störungsbeseitigung und Dokumentation von On-Premise und Cloud IT-Systeme
- Enge Zusammenarbeit mit dem Engineering und den hoch qualifizierten Projektleitern
- Teamleiter mit Fokus Kundenzufriedenheit und Serviceverfügbarkeit, mit optimaler Einsatzabstimmung
- Fachverantwortung für das Team Operation Services
- Verantwortlich für Incident-Management
- Koordination und Sicherstellung von bereichsübergreifenden Supportfällen und Serviceaufträgen
- Managen, organisieren und kontinuierliches Weiterentwickeln des Operation Services Teams

**Deine Skills**:

- Abgeschlossene ICT-Grundausbildung mit Berufserfahrung im IT-Support oder abgeschlossenes Studium Fachrichtung Informatik
- Vertiefte Kenntnisse im Umgang mit ITSM, ITIL und Microsoft-Produkten
- Analytische Denkweise mit Führungsqualitäten
- Leistungs-/Lernbereitschaft, mit rascher Auffassungsgabe und Begeisterung
- Starke Kundenorientierung mit unternehmerischem Denken
- gute Englischkenntnisse

**Benefits**:

- ** Überdurchschnittliche Ferien
- und Freitage**:

- ** Attraktive Weiterbildungs
- und Entwicklungsmöglichkeiten**:

- ** Interessante und abwechslungsreiche Tätigkeiten/Projekte**:

- ** Eingespieltes und dynamisches Team**:

- **Offene Unternehmenskultur**

**ROCKEN Jobs**:
**Profil erstellen**:
2 - 5 years



  • Zurich, Schweiz Cognizant Technology Solutions AG Vollzeit

    Cognizant has an exciting opportunity for a Senior Operations Change Lead to join our inclusive and collaborative team in Switzerland. This full-time Operations Analyst role is based in Zürich and offers an attractive salary and benefits package. You'll be part of a leading bank executing a cross-border merger strategy from an old entity to a new...


  • Zurich, Schweiz GE Vernova Human Resources Vollzeit

    **Job Description Summary**: **Summary**: In this role, you will be the strategic leader of the organization responsible for the delivery of People Operations services across the North, DACH & BeNeLux sub-region for GE Vernova. You will have full accountabilities for all HR Operations, Payroll and Benefits admin, service & delivery activities within the...


  • Zurich, Schweiz Cognizant Technology Solutions Vollzeit

    Cognizant has an exciting opportunity for a Senior Operations Change Lead to join our inclusive and collaborative team in Switzerland. This full-time Operations Analyst role is based in Zürich and offers an attractive salary and benefits package. You'll be part of a leading bank executing a cross-border merger strategy from an old entity to a new...

  • Team Lead Operations

    vor 2 Wochen


    Zurich, Schweiz Marco Fuhrer Vollzeit

    Wir suchen dich - werde Teil unseres Teams - Du erweiterst und verbesserst unsere bestehenden Produkte wie die Digital Banking Suite und die Security Suite oder entwickelst neue, innovative Lösungen für unsere vielfältigen Kunden aus den Bereichen Banking, Retail oder Government. Dich erwartet eine kollegiale Atmosphäre und eine Arbeitsplatzkultur, bei...


  • Zurich, Schweiz Oliver James Associates Vollzeit

    **Employment Type**: 100%, Permanent **About the company**: You will be working in a challenging and interesting role in a dynamic environment where you and your team will play a significant role in shaping the IT infrastructure. Your contributions will be vital to the competitiveness and future viability of our company. Be part of an international team...


  • Zurich, Schweiz ABB Vollzeit

    **Global Product Manager Advisory Services Operations_EMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...


  • Zurich, Schweiz ABB Vollzeit

    **Global Product Manager Advisory Services Operations_Americas**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity...


  • Zurich, Schweiz ABB Vollzeit

    **Global Product Manager Advisory Services Operations_APAC**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Project Lead

    vor 4 Wochen


    Zurich, Schweiz Novelis Vollzeit

    Positionsübersicht: **Who we are** Novelis is driven by its purpose to shape a sustainable world together. As a global leader in innovative products and services and the world's largest recycler of aluminum, we partner with customers in the automotive, beverage can, aerospace and specialties industries to deliver solutions that improve the benefits of...

  • Cybersecrity Lead

    vor 24 Stunden


    Zurich, Schweiz ABB Vollzeit

    **Cybersecrity Lead**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...


  • Zurich, Schweiz Inventx Vollzeit

    Du arbeitest in Chur, The Circle/Zürich, St. Gallen, Bern oder im Home-Office. - Dir stehen attraktive und flexible Voll - und Teilzeitmodelle offen.«Wir spielen in der Champions League mit.» - Bei Inventx gestaltest Du den digitalen Wandel in der Finanz - und Versicherungsindustrie mit. An der Schnittstelle zwischen IT und Banking/ Insurance sorgst Du...

  • Lead Salesperson Latam

    vor 4 Wochen


    Zurich, Schweiz Deutsche Bank Vollzeit

    The Lead Salesperson is responsible for meeting agreed sales and revenue targets. The Lead Salesperson will use detailed client / product knowledge, market knowledge and client relationships to generate sales opportunities and work to meet client satisfaction expectations. The Lead Salesperson will acquire and maintain deep knowledge about the allocated...


  • Zurich, Schweiz Information Factory Vollzeit

    Job description Information Factory - Turning data into business value We are a European software company with offices in Zurich, Nuremberg and Porto. For our internationally renowned clients, we are a strategic partner for the digital transformation. As digital architects, we enable our customers to use data and technology in order to increase efficiency,...

  • Head of Finance

    vor 4 Wochen


    Zurich, Schweiz xorlab AG Vollzeit

    xorlab is a Swiss cybersecurity scale-up and ETH Zurich spin-off, poised for significant European expansion and future global outreach. With our cutting-edge technology and a dedicated team, we protect our customers by addressing one of the most pressing threats in cybersecurity: phishing. As we prepare for the next stage of our growth, we are looking for a...

  • Ts Operations Manager

    vor 4 Wochen


    Zurich, Schweiz SkyCell AG Vollzeit

    We are looking for a TS Operations Manager who will support our Head of Technical Services with leading the TS Team and making sure that all our processes run smoothly, by fulfilling below tasks: **Tasks**: - Global operational lead of Service Center Management - Responsible for planning & availability of QC Passed containers - Responsible for process...


  • Zurich, Schweiz Batgroup Vollzeit

    Are you passionate about making a positive impact in the world? Do you want to work for a company that values collaboration, innovation, and community? Batmaid is seeking talented and ambitious people to join our Internship Program and help us achieve our objective of Fighting the Black Market! Here at Batgroup our objective is to become the global leader...


  • Zurich, Schweiz FE fundinfo Vollzeit

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Business Development Lead to join our team in Switzerland. You will lead all sales in the Swiss market as part of an...


  • Zurich, Schweiz Mondelēz International Vollzeit

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** Walk into any airport, border shop or ferry and our products catch your eye - Toblerone, Milka, Cadbury, Oreo, just to name a few. Mondelez World Travel Retail (MWTR) strides forward with an exceptional portfolio of...


  • Zurich, Schweiz Schroders Vollzeit

    **Schroders**, with headquarters in London, employs over 6100 talented people worldwide, operating in 38 different locations across Europe, the Americas, Asia, the Middle East and Africa, close to the markets in which we invest and close to our clients. Schroders has developed under stable ownership for over 200 years and long-term thinking governs our...

  • HR Lead

    Vor 5 Tagen


    Zurich, Schweiz Capco Vollzeit

    Capco is a global management and technology consultancy dedicated to the financial services industry. Our professionals combine innovative thinking with unrivalled industry and domain expertise to offer our clients consulting expertise, complex technology and package integration, transformation delivery, and managed services, to move their organizations...