Onsite Deskside Support
vor 6 Monaten
**Onsite Deskside Support**
As an Onsite Deskside Support Specialist, you will play a crucial role in delivering exceptional support services to our clients. Operating from the customer's location in Zurich, you will be the face of our team, responsible for managing their IT infrastructure, hardware, and ensuring the smooth operation of IT systems.
**Your Role**:
- **Troubleshoot, diagnose, and resolve onsite tickets** related to hardware and IT infrastructure
- Collaborate with Level 2 remote support teams and Service Desk for ticket resolution
- Hands-on support at the end-user's location when remote support is insufficient
- **Schedule** **device installations, software and hardware activities** to minimize disruption
- Coordinate the physical movement of end-user devices within the same office
- Escort vendors for maintenance or installations of IT solutions as needed
- **Manage end-user and network device inventory**, spare parts control, and disposal processes
- **Provide desktop support**, including **Windows operating systems**:
- Handle ticket systems and remote troubleshooting
- Support end-user hardware devices such as PCs, peripherals, and printers
- Troubleshoot network issues
- Offer ad-hoc support for project activities
**Your Role**:
- Educational **background in IT **services
- Several years of work experience in the field
- Proficiency in **desktop support**, including knowledge of current Windows operating systems
- Experience with **ticket systems usage** and remote troubleshooting tools
- Proficiency in supporting end-user hardware devices
- Knowledge of Microsoft Office products and collaboration tools
- Proficiency in **English** and **German** (ideally Swiss-German). Nice to have: French and/or Italian
- Willingness to occasionally travel to other sites for user support, as per team/supervisor coordination
- Experience in end-user network troubleshooting
- Basic knowledge of Windows Active Directory
**Job Types**: 100%, 90-100%, 80-100%
**Salary**: CHF90,000.00 - CHF120,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Zürich, ZH: Reliably commute or planning to relocate before starting work (required)
Work Location: In person
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