Troubleshooters Engineering

Req ID:201811

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 70000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

If you’re ambitious, driven and team-spirited, this is your opportunity to build a career as a Troubleshooters Engineering at our location in** Zurich, Switzerland.**

**Purpose of the job**
Troubleshooting of Alstom products at customer site in order to ensure their availability.

**Responsibilities**:

- Carry out Troubleshooting of Alstom products during Warranty period as well as Pre-warranty, Commissioning, Validation and Certification period including investigation and repair
- Carry out Fleet check activities
- Register all required relevant failure/event data in Defect Management data base (RailSys Light, GSI, Maximo) including configuration data
- Support specific technical investigations by Engineering or internal or external Supplier
- Manage Troubleshooting team activities
- Ensure good information flow within Troubleshooting and Customer Site Warranty team (shift change)
- Support helpdesk activities
- Implement Field Modifications (FM)

**Requirements**:

- Certified Technician or Undergraduate in technical area (mechanical or electrical/electronics)
- Minimum IT knowledge
- Internal EHS training
- Several years of technical troubleshooting/investigation experience,(mechanical or electrical / electronic)
- Field Experience
- EHS knowledge and exposure
- Product knowledge
- Team management
- Troubleshooting
- Railway Safety and RAMS Basics (L2)
- Fluent in German and English, French Desirable

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.

**Job Segment**:Technical Support, Help Desk, Information Technology, Technology