Pco - Dms Trainee

9 Feb 2024**PCO - DMS Trainee**:
We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
- At MCI, we believe that when people come together, magic happens. That is why we have_
- been bringing together through innovative meetings, events, congresses and_
- association management since 1987._
- As our new PCO Intern, you will assist the Delegate Management team in the_
- registrations and hotel reservations process for a range of international congresses, from 150_
- to 15.000 participants. You will be in constant communication with participants and_
- organizations from all over the world. This includes paying participants as well as speakers,_
- sponsors, committee members and other VIPs. You will be part of the onsite team managing_
- the registration and accommodation desk/office during the event._

You are the first point of contact for all our clients and provide them with accurate, valid and complete information on all different aspects of the congress:

- You maintain the delegate management database in our registration system

and you maintain timelines and priorities set on every event
- You keep records of customer interactions and send payment reminders
- You attend project team meetings
- You liaise with Procurement, TechHub, Project Management Teams and MCI's clients
- You do other administrative tasks in registration and hotel reservation.

**ADMINISTRATION**
- Answer and direct phone calls
- Manage mail and courier
- Preparation and drafting of various reports

**HOTEL OPERATIONS**
- Hotel booking management for groups and individual participants (room allocations, modifications, cancellation)
- Finance management for groups and individual participants (invoices, payments, follow up)
- E-mail correspondence with suppliers (allotment overviews, additional rooms requests, miscellaneous, etc)
- Creation of external and internal documents, reports, etc
- Hotel promotion, on-site and off-site
- Production of weekly statistics
- Final reconciliations with suppliers

**REGISTRATION OPERATIONS**
- Group booking management and support for individual participants
- Finance management for groups and individual participants (invoices, payments, follow up)
- E-mail correspondence with group leaders and delegates
- Data input in the registration computer system
- Production of weekly statistics
- Various documents preparation
- On-site management, help desk etc.
- Final income reconciliation

**JOB REQUIREMENTS**
- Intership agreement required, it must be an integral part of your studies (no optional internship)
- Work placement period : May to September
- Highly proficient in spoken and written English
- Good working knowledge in spoken and written French
- Highly proficient in Microsoft Office (Outlook, Excel, Word, etc

You are genuinely excited to help our clients and passionately communicative. You take the extra mile to engage our customers. The good news is that we will teach you everything you need to know to succeed on the job. But there are a few skills you should have the get-go:

- Currently studying (Tourism Industry is a plus)
- Capable of working in high-pressure environment, handling multiple projects
- Open to working on a flexible work schedule
- Good team player and self-driven, independent work capabilities

**WHAT YOU GET IN RETURN**
- Work in an awesome, young and international team that likes to have fun
- A monthly remuneration
- Intense and complete training, followed by a mentor throughout the internship

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference