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Service Delivery Manager

vor 5 Monaten

Geneve, Schweiz Experis Vollzeit

**Service Delivery Manager**

Experis IT est l'agence de recrutement informatique leader en Europe. Opérant dans plus de 50 pays et ayant des bureaux à Zurich, Bâle, Genève et Lausanne, nous exploiterons notre vaste réseau de clients pour vous aider à développer et accélérer votre carrière en Suisse.

Nous sommes à la recherche d'une personne énergique pour rejoindre le département IT d'un de nos client à Genève.

**Mission**:
Change management : Piloter, reporter et améliorer la gestion des changements,
- Coordination des opérations majeures en production : gérer les conflits des changements majeurs, definir une raodmap intégrant l'ensemble des jalons des opérations d'infrastructure en lien avec les metiers de l IT,
- Incidents management : piloter, reporter et améliorer la gestion des incidents ( coordonner la gestion des incidents majeurs et rediger et communiquer les post incidents reports...)

**Profil**:

- Min 6 ans d'expèriences dans un poste similaire,
- Bonnes connaissances des concepts de traitements de production applicative dans un milieu bancaire et de leurs contraintes,
- connaissance des outils d'industrialisation et d'automatisation d'une production IT,
- connaissance générale des architectures techniques sous-jacentes à la production IT
- Matrise des bonnes pratiques ITIL, une certification serait un plus
- Maitrise du suivie de production IT bancaire,
- bonnes connaissances des outils Microsoft,
- excellente capacité de communication
- Matrise francais et anglais,

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demandées.