Ticketing & Hospitality Executive

**The team**:
Our blend of dynamic personalities, stories and skills is one of our biggest sources of energy and pride. It defines our culture and makes our success attainable. Every day and on every project, every team member is focused on building trust and providing exceptional value.
The Partner Rights Management team oversees all onsite contractual partner rights, guest programs and activations such as UEFA’s commercial partner hospitality and ticketing, LED artwork, sole & exclusive and onsite partner branding. Together with UEFA and the partners, we develop operational procedures and collaborate with UEFA competence centres to collect onsite information that enables season and finals planning and delivery.

**The role**:
As Ticketing & Hospitality Executive, you will work closely with UEFA to support and deliver the contractual ticket allocations and hospitality programs to UEFA’s commercial partners for the UEFA Men’s Club Competitions. The role will have dual responsibility for ticketing and hospitality tasks, as well as general support for the Partner Rights Management team in different project phases. You will report to the Hospitality Manager.
Your responsibilities will include the following:

- Supporting with the implementation of the hospitality programs during the UEFA Europa League season and Final:

- Working alongside UEFA’s commercial partners and their production agencies to ensure contractual rights and hospitality programs are delivered to the highest standards;
- Coordinating the implementation of UEFA’s commercial partners’ hospitality procedures and concepts;
- Onsite support for the UEFA Hospitality team and UEFA’s commercial partners during the UEFA Europa League Final.
- Supporting UEFA and UEFA’s commercial partners across all ticketing matters:

- Delivering ticket allocations to UEFA’s commercial partners;
- Providing match night operations support, reports and feedback;
- Coordinating and processing ticket invoicing and venue specific ticket holder requirements;
- Creating briefing documents, tutorials and presentations related to ticketing tools and processes.
- Coordinating daily with the UEFA Ticketing and Hospitality team to ensure that all ticketing and hospitality information is accurate, updated and well-presented externally;
- Working closely within the Partner Rights Management team and other departments such as the Marketing Partnerships and Media Partnerships team to enhance the hospitality and ticketing programs.

You are familiar with the complexities of planning and attending events and your abilities to effectively manage deadlines and stay organised are well honed. Seeing the big picture is your strength, allowing you to have a global view on commercial partner’s objectives. It is important that you can efficiently manage projects and your time and are capable of balancing multiple tasks and prioritising them accordingly. Likewise, you understand the importance of putting clients first and delivering work at the highest standards.
Additionally, you are strong in the following areas:

- ** Ambition**: you love to grow and improve, learn and develop
- ** Diligence**: you have an excellent attention to detail; you are dedicated to creating value
- ** Collaboration**: you use your interpersonal skills and collaborative mindset to create meaningful relationships across all stakeholders
- ** Integrity**: you are committed to doing things the right way; you value honesty, transparency and fairness
- ** Fluency in English**: you speak and write fluently in English; other languages are an advantage

**We offer**:
At TEAM, our vision is to be the best place to develop a career in the sports marketing industry. We do this by cultivating a TEAM community that allows all staff to thrive, promoting clear and transparent communication and focusing on individual development.
- ** Make a difference**: Contribute to the success of UEFA’s men’s club competitions
- **Be inspired**: Work with and learn from industry-leading professionals in an open, international and vibrant culture
- ** Continue growing**: Benefit from regular and customised training and coaching programs
- ** Work flexibly**: Our hybrid policy balances in-office and remote work, allows the option of working elsewhere for up to 2 weeks per year, includes at least 5 weeks holiday, plus public holidays and an end-of-year office closure
- ** Get involved**:Join TEAM’s Sustainability, DEI or Social committees; participate in weekly staff-organised sports; contribute to regular volunteering/charity opportunities; enjoy all-company events and celebrations
- ** Enjoy extras**: Take advantage of a discounted annual gym membership, onboarding support, commuter benefits and consultation services

The position will be based at TEAM’s HQ in Lucerne, Switzerland and will involve some international travel.
Are you ready to create opportunities? With TEAM, you will have the opportunity to grow your