Customer Success Manager

Vor 3 Tagen


St Gallen, Schweiz Formationis Vollzeit

**Mission**:
En tant que CSM SaaS, vous ferez partie d'une équipe inter fonctionnelle dédiée aux clients. Vous mettrez en œuvre des paramètres et des processus d'acceptation des clients pour vous assurer que les clients obtiennent le "résultat souhaité" en utilisant les solutions proposées.

Vous analyserez les objectifs des clients et de l’entreprise, déterminerez les étapes pour atteindre ces objectifs et prendrez les mesures nécessaires pour vous assurer qu'ils sont atteints.

Vous serez le véritable conseiller de confiance des clients.

**Profil recherché**:

- 3 à 5 ans d'expérience en tant que Customer Success ou Support Manager dans l'industrie SaaS
- Bon bagage technique combiné à une expérience en service à la clientèle
- Orienté vers le service à la clientèle avec une attitude de résolution de problèmes
- Langues **:allemand et français courants parlés et écrits**. Anglais (souhaitable)

**Autres compétences**:

- Une expérience dans le domaine de la construction et la connaissance de l'analyse de données et de l'architecture logicielle sont des atouts.

Le poste en CDI est basé à Saint Gallen.

Type d'emploi : Temps plein, CDI

Horaires:

- Périodes de Travail de 8 Heures
Expérience:

- Support de la clientèle: 3 ans (Exigé)



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