Customer Success Manager

We are looking for a skilled and motivated Customer Success Manager to join our team. As a Customer Success Manager, it will be your primary role to ensure the satisfaction and success of our customers with our product. Your job would include working closely with geographically and culturally diverse colleagues.

**Company Description**:
Invenda is one of the world's fastest-growing tech companies in the automated retail space globally. We revolutionize this industry with intelligence (AI), innovation, and automation.

We started as a group of innovators and entrepreneurs in 2017 on a mission to propel automated retail into the future. We are a thriving software company delivering the most advanced ecosystem for automated retail worldwide across various retail devices and locations.

Our software has transformed vending machines, for example, into digital retailers, delivering an engaging end-to-end customer experience made possible with seamless integration on the backend across different hardware profiles, cashless or physical payment devices, and extending the experience further with digital advertising. We have our headquarters in Alpnach, Switzerland.

Tasks
- Manage customer accounts, including communication with technical teams and customers, issue resolution, and customer advocacy within Invenda.
- Develop high-quality relationships with existing and new customers during the onboarding, pilot, and scale-up phase.
- Sign purchase orders and contracts, ensuring that customers are satisfied with our service.
- Take care of customer training and education, retention, and renewals, and regular collecting of customer feedback.
- Collaborate with Invenda’s Sales, Product, Support, Hardware, and Operations teams to develop customer relationships and a deep understanding of our product offering.
- Provide support to Invenda’s Sales Team with technical questions and onboarding new clients.
- Shape our product roadmap, onboarding agenda, and development of our product while playing a central role in ensuring the success of Invenda and our customers.
- You will be part of our Customer Success team, reporting directly to the Customer Success Team Lead.

**Requirements**:

- Bachelor’s degree preferably in business or proven technical background.
- Minimum of four years of experience in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Relationship Manager.
- Experience in the technology, retail, or FMCG sectors, with familiarity with selling disruptive products, is preferred.
- Strong understanding of Customer Success principles and methodologies.
- Exceptional problem-solving skills, communication skills, and empathy.
- You possess an entrepreneurial mindset and actively seek unique challenges to help build and scale a successful business that disrupts its market.
- You are a team player who works transparently and with integrity.
- You are fluent in both English and German.

**Benefits**:
We offer a competitive compensation and benefits package based on experience and qualifications.

Location-based in Invenda's Alpnach office with a hybrid working arrangement.

Flexibility to start your workday from any time between 8:00 and 10:00 as we trust you with your time.

An international team willing to try-fail-and-learn.

Be part of the decision-making process.

Invenda Group is an equal opportunity employer.

Nothing in this posting should be construed as an offer or guarantee of employment.