Junior Account Manager

We are looking for a

Junior Account Manager (80%-100%)
to join our customer success team

Have you ever dreamed of living and working in one of the largest ski resorts in Switzerland? Are
you passionate about the latest web and mobile technologies? Does the idea of driving the digital
revolution in the travel industry sound exciting?

Welcome to Inside Labs. As a team of innovators, experience designers, software engineers,
and marketers, we are on a mission to transform tourism - currently working with leading alpine
destinations such as Engadin St. Moritz, Laax, Lenzerheide, Davos Klosters, and more. To help
us shape the future of our clients we are seeking a dynamic and motivated individual to join our
team as a **Junior Account Manager**.

**What You Will Do**:

- Be part of our Customer Success Team and become a key player in driving our customers to

digital excellence.
- Manage and oversee the client support process.
- Ensure customer requests are professionally addressed and prioritized.
- Work closely with customers and make sure they are always in the loop about what's

happening.
- Help us expand our tool box by creating instructions and documentations.
- Be a Quality Assurance whiz, taking preventative measures to minimize potential problems

before they even happen.
- Get to know our products inside out and acquire invaluable experience by working with our

state-of-the-art tech stack. This will lay a robust foundation for your career advancement with
us, opening opportunities in roles such as Customer Success Manager, Product Manager, and
more.

**Who You Are**:

- You are a young professional with basic technical education or just really love all things digital

and technical.
- You are super empathetic, friendly, and a total team player.
- You are always up for taking initiative and don't mind getting feedback, because you know it

helps you grow.
- You are a great communicator in both German and English, whether it's in writing or speaking.
- You are curious, service-oriented, and a problem-solver who is not afraid to dig deep to find

solutions.
- You have first experience in customer facing tasks such as sales, account management or

similar (not a must but helps)
- You love traveling and / or mountain sports

**What We Offer and Who We Are**
At Inside Labs we are up to challenge the status quo and are currently growing from a start-up
company into a growing and sustainable business. To master this challenge we need additional
skills to master what is ahead of us. Nevertheless we want to stay true to our core values and
hope to find someone who is passionate about the following:

- We have an office located next to one of the largest ski resorts in Switzerland with 235 km

of slopes, 28 Lifts, 4 snow parks and the world’s largest halfpipe. However, as a remote
company, you can be located where you would like (as long as it is between UTC+0 and
UTC+4).
- An enthusiastic team, keen to share know-how and always striving to enable the best digital

guest experience for our customers.
- Use state-of-the-art technology to develop and evolve the Omni Suite, our enterprise-ready

boutique SaaS platform.
- Flexible working hours, with time for that powder run in the morning or whatever else gets you

thrilled.
- A competitive salary with additional perks like a free season pass for our home ski resort,

special lunch offers and more.

We are looking forward to meeting you