Junior After Sales Manager

vor 4 Wochen

Opfikon, Schweiz Zippsafe AG Vollzeit

The Swiss startup Zippsafe is considered a pioneer in smart soft locker solutions - a smart and highly space-saving locker solution for employees. The solution achieves space savings of up to 70% without sacrificing comfort for users. Thanks to innovative methods, hygiene in the locker rooms is optimized and the locker management process is digitalized. In times of urbanization and digitalization, Zippsafe enables the transformation towards space-saving and intelligent locker solutions for employees while offering the best possible user experience for healthcare and manufacturing professionals.

Since being awarded “Best Business Idea” by “The Entrepreneurial Wave” in 2016, receiving the Venture Kick Award in 2017 and being a finalist at the SEF Awards 2020, the company has won orders from an international clientele from Switzerland, Germany, Austria, France, Belgium, Latvia and the USA. The fast-growing technology startup which originated in 2016 from the ETH in Zurich, today employs around 40 people in Switzerland and the EU. Become part of the success story, experience the unique dynamics in the team and revolutionize a market that has remained unchanged for decades

Become part of the success story and revolutionise the world of locker solutions with us

As a Junior After Sales Manager, you will be responsible for a smooth operation of our systems during their lifetime at customers sight and make a significant contribution to our success.

You can expect a fast growing startup with a lot of responsibility, opportunities for personal development, a dynamic working environment and a motivated team...

Sounds like an exciting challenge?

Tasks
- Monitoring, understanding and receiving customer complaints, handling incoming request as a customer service
- Document your projects in company tools, manage spare part orders in the applied ERP system
- Finding solutions to customer complaints based on own experiences gained at Zippsafe as well as the involvement of all stakeholders (incl. engineering)
- Manage the transfer of spare parts to clients (including export/import management)
- Manage manpower (even external partner network), perform service activities physically at clients
- Handle inventory physically and in the applied ERP system
- Support order management activities (including system installations)

**Requirements**:

- Fluent in German and English
- High degree of independence and a precise and reliable way of working
- Strong interpersonal and communication skills, coupled with a high level of initiative and can-do attitude - keeping our positive image during customer visits
- High level of self-motivation with the indispensable ambition to lead a young company to success also throughout your innovative ideas
- Willingness and ability to learn - we support your development
- Opened to after sales business trips

**Benefits**:

- The opportunity to get involved in an ambitious and fast-growing Swiss start-up and help shape its long-term success
- The chance for personal development with a steep learning curve and a long-term employment relationship
- A dynamic, innovative working environment and a motivated team that works passionately towards mutual success and also celebrates this with regular team events

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