Ecommerce Manager

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Our Opening and Your Responsibilities
- Whenever you want to measure pH, redox potential (ORP), ion concentration, conductivity or dissolved oxygen (DO, BOD), METTLER TOLEDO supports you with years of experience in providing the necessary equipment. Our products are characterized by the highest quality, combined with simple, intuitive operation and ergonomic design. To strengthen our team in Nänikon, we are looking for an experienced and innovative eCommerce Manager 100% (f/m/d)
- In this role, your responsibilities would include:

- Develop and drive the vision and development of the Business Unit's digital roadmap, online customer journey and self-service strategy
- Innovate and set the standard for the SBUs eCommerce services, drive Digital gateways and cloud offerings
- Translate the customer voice into solution recommendations and evaluate the promotion and automation of customer service and support options as well as identify and develop solutions for the digital marketing needs of channel partners
- Take responsibility for the key strategic digital projects driving growth and digital penetration including planning and execution
- Last but not least you will be budget owner and responsible for the KPIs of allocated projects

What You Need to Succeed
- Following requirements are necessary for this role:

- You have a bachelor or master degree in business administration or marketing combined with at least 3 to 4 years of work experience in a similar position
- You are a proactive and autonomous digital native with a passion for CX and a customer 1st attitude, new technologies and latest trends including a high affinity to marketing automation
- You have an outgoing personality with excellent interpersonal and networking skills and are used to work collaboratively and cross-functionally in a multicultural matrix organization
- We expect a holistic and conceptual thinking with strong analytical and problem-solving skills combined with a distinct hands-on attitude
- Proven project management skills with customer experience service capability are needed as well as in-depth digital knowledge and expertise to drive eCommerce-focused projects in a B2B environment

Our Offer to You

We are offering:

- Flexible working hours and a hybrid work model for the jobs that allow for that as well as a wide portfolio of training opportunities
- 40h week with at least 25 vacation days per year plus 4 to 7 additional days off (i.e. in between bank holidays)
- Free parking spaces and direct access to public transport from our facilities
- Healthy menus cooked onsite and special prices for employees at our own METTLER TOLEDO restaurant
- A range of additional attractive benefits like discounts for sport clubs and others

You can expect challenging, interesting, and varied tasks in an innovative and international environment, with the opportunity to network globally and realize your next career goal.

Mettler-Toledo GmbH

Fabio Ambrosone Talent Acquisition Manager

HR Talent Acquisition Switzerland

Im Langacher 44

8606 Greifensee

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.