Cluster Reservations Agent

The incumbent of this position is responsible to materialize the maximum number of requests and reservations.The job of **Reservations Agent **is executed satisfactorily when:
- Kempinski Reservation standards are implemented and complied to.
- All relevant data is entered and maintained in the systems in a timely and accurate manner.
- Data is reviewed on an ongoing basis.

Key Responsibilities
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients’ satisfaction and adherence to Kempinski service standards.
- Follow internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Test calls LQA / IFH results > 85%.
- Follow the internal up-sell programme for Reservations department.
- Perform any other duties as assigned to them by management.

Skills, Knowledge and Expertise

**EDUCATION**:

- Equivalent of high school diploma
- Professional Certification (Bachelor, University Degree, Hotel School Diploma) would be beneficial

**EXPERIENCE**:

- Opera central systems knowledge would be beneficial
- Knowledge of either Fidelio V6 or Opera PMS would be beneficial

**LANGUAGE**:
Ability to work and communicate in a multinational environment:
- German - Oral and written skills
- English -Oral and written skills
- Additional language - beneficial - especially French or Italian

**COMPETENCIES**:

- Detail orientated
- Good communicator
- Good listening skills
- Demonstrate energy and enthusiasm
- Ability to work under pressure

**Benefits**:

- Living and working in the heart of alpine Central Switzerland
- Diverse creative opportunities
- Pleasant working atmosphere in a young and dynamic team
- International career prospects and development opportunities
- Outstanding employee benefits in all Kempinski Hotels, among others
- Extensive range of meals in our staff restaurant
- Free WLAN and parking spaces

About Kempinski Palace Engelberg

Located high in the mountains in the heart of Switzerland, the Kempinski Palace Engelberg impresses with a unique blend of refreshing Swiss hospitality, warm five-star luxury service and a wealth of activities. The Kempinski Palace Engelberg is a place where memories are made.

**Application Deadline**

October 31, 2024

**Department**

Revenue & Reservations

**Employment Type**

Permanent - Full Time

**Location**

Switzerland - Engelberg

**Workplace type**

Onsite