Presales Technical Consultant

Vor 6 Tagen

Meyrin, Schweiz Hewlett Packard Vollzeit

This role is responsible for building strong customer relationships and tailoring solutions for their unique business needs while supporting recommendations with compelling business cases. The role manages proof-of-concept projects, contributes to technical documentation, and simplifies technical information for customers. The role analyzes market competition, gathers customer feedback, and shares insights with the product development team for improvement.

**Responsibilities**
- Builds strong relationships with customers, understanding their evolving needs and providing valuable insights.
- Collaborates with sales teams and customers to design customized solutions that address customer needs and align with the company's offerings.
- Assists customers in building compelling business cases that demonstrate the return on investment (ROI) and the value of adopting the proposed solutions.
- Designs and manages proof-of-concept projects to demonstrate the feasibility and value of the proposed solutions.
- Translates complex technical information into easily understandable terms, highlighting the business value of the organization’s offerings to the clients.
- Contributes to the creation of comprehensive technical documentation, including in-depth whitepapers, advanced case studies, and intricate technical specifications to empower customers to understand the product's technical aspects and benefits.
- Analyzes the strengths and weaknesses of competing products or solutions and provides insights to the sales team to position the organization’s products effectively.
- Gathers, synthesizes and communicates customer feedback and requirements to internal teams to contribute to product development and improvement initiatives.
- Prepares the technical response to RFPs, working closely with the sales and marketing teams to ensure that all technical aspects of the proposal are accurate and well-presented.
- Provides training to sales teams and other presales consultants on new product features and sales strategies.

**Education & Experience Recommended**
- Bachelor's degree in Computer Science or any other related discipline as IT Administrator or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in systems engineering, technical selling, consultative selling, or a related field or an advanced degree with 3-5 years of work experience.

**Preferred Certifications**
Microsoft 365 Certified: Endpoint Administrator Associate to Microsoft 365 Endpoint Administrator at all levels or vendor agnostic professional certifications, for example CompTIA A+/N+/S+

**Knowledge & Skills**
- Excellent communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences.
- Experience with MS Windows, MS Intune and div. Endpoint Management Platforms
- Strong knowledge in Endpoint Hardware and architecture (Laptops, Desktops, Workstations, RPOS)
- Basic Networking and Infrastructure skills
- HP Bios Management skills are a plus
- Technical Presales experience is a plus

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Customer Centricity

**Impact & Scope**
- Impacts multiple sales teams and may act as a technical leader providing direction to team activities and facilitates information validation and team decision making process.

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