
Presales Technical Consultant
vor 3 Wochen
This role is responsible for building strong customer relationships and tailoring solutions for their unique business needs while supporting recommendations with compelling business cases. The role manages proof-of-concept projects, contributes to technical documentation, and simplifies technical information for customers. The role analyzes market competition, gathers customer feedback, and shares insights with the product development team for improvement.
**Responsibilities**
- Builds strong relationships with customers, understanding their evolving needs and providing valuable insights.
- Collaborates with sales teams and customers to design customized solutions that address customer needs and align with the company's offerings.
- Assists customers in building compelling business cases that demonstrate the return on investment (ROI) and the value of adopting the proposed solutions.
- Designs and manages proof-of-concept projects to demonstrate the feasibility and value of the proposed solutions.
- Translates complex technical information into easily understandable terms, highlighting the business value of the organization’s offerings to the clients.
- Contributes to the creation of comprehensive technical documentation, including in-depth whitepapers, advanced case studies, and intricate technical specifications to empower customers to understand the product's technical aspects and benefits.
- Analyzes the strengths and weaknesses of competing products or solutions and provides insights to the sales team to position the organization’s products effectively.
- Gathers, synthesizes and communicates customer feedback and requirements to internal teams to contribute to product development and improvement initiatives.
- Prepares the technical response to RFPs, working closely with the sales and marketing teams to ensure that all technical aspects of the proposal are accurate and well-presented.
- Provides training to sales teams and other presales consultants on new product features and sales strategies.
**Education & Experience Recommended**
- Bachelor's degree in Computer Science or any other related discipline as IT Administrator or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in systems engineering, technical selling, consultative selling, or a related field or an advanced degree with 3-5 years of work experience.
**Preferred Certifications**
Microsoft 365 Certified: Endpoint Administrator Associate to Microsoft 365 Endpoint Administrator at all levels or vendor agnostic professional certifications, for example CompTIA A+/N+/S+
**Knowledge & Skills**
- Excellent communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences.
- Experience with MS Windows, MS Intune and div. Endpoint Management Platforms
- Strong knowledge in Endpoint Hardware and architecture (Laptops, Desktops, Workstations, RPOS)
- Basic Networking and Infrastructure skills
- HP Bios Management skills are a plus
- Technical Presales experience is a plus
**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Customer Centricity
**Impact & Scope**
- Impacts multiple sales teams and may act as a technical leader providing direction to team activities and facilitates information validation and team decision making process.
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