Traineeship, Operations

**Traineeship - Operations - French Speaker - EF World Journeys**

**Product**

The World Journeys Operations team currently support two products within the EF Tours division. EF Go Ahead Tours, is a tour operator focusing on the adult market, operating inclusive tours all around the world with a strong focus on immersive experiences. EF Ultimate Break is a tour operator allowing 18-35 year-old travelers to experience the world through 100+ immersive and fun group travel itineraries.

**The Role**:
As a **Production & Transportation Trainee,** you are supporting the Production and Transportation Specialists with the preparation and execution of tours throughout the season, as well as facilitating the on-tour experience of our travelers. Your main business partners are restaurants, transportation companies, local guides and tourist attractions.

Production & Transportation trainees are responsible for the daily communication with our business partners and with our other internal departments in the United States (Sales, Inventory, Market Development). Your main role is to assist the Operations Team in ensuring an exceptional experience for our customers throughout their tour.

Your responsibilities will include but not be limited to:

- Daily support of Production and Transportation Specialists with regards to suppliers’ confirmations, updates and special requests
- Securing bookings with our business partners
- Settling accounts with suppliers and supporting the accounts payable processes
- Researching and identifying new business partners
- Following up on quality control actions confirmed by Production and Transportation Specialists
- On tour support to both Tour Directors and business partners
- Collaborating with our Market Development team in the United States to help improve logistics and develop itineraries in our programs

**Organizational Behavior**
- Strives to create a collaborative and dynamic environment on a day-to-day basis
- Shares information and identifies best practices openly with colleagues
- Puts the customer in the center and is service minded
- Looks for ways to improve and inspires colleagues to do the same
- Spreads positive energy and makes the workplace a fun environment

**Requirements**:

- Fluency in English and French
- Similar work experience is a plus
- University degree
- Strong organizational skills and attention to detail
- Self-driven and flexible. A quick learner and a proven problem solver
- Enjoys working with numbers and Microsoft Excel
- Able to analyze and question processes and strives to come up with creative ways of improving them. Think outside the box

If you are motivated by the prospect of an international career in the largest private education company in the world, we want to hear from you
- To be considered for this role, applicants must have a Schengen passport or the legal right to live and work in Switzerland.
- This is a paid traineeship with a salary level of 3.300 CH Gross/ Month

**About EF Education First**

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.