Service Desk Technician

vor 3 Wochen


Marin, Schweiz EM Microelectronic-Marin SA Vollzeit

**Description du poste**:
Afin de renforcer le support aux utilisateurs, relever les défis courants de l\'ère de la numérisation et de l’évolution constante de nos systèmes et infrastructures, nous sommes à la recherche d\'une personne dynamique pour le poste de

**Service Desk Technician (H/F)**

avec la mission principale de participer à la gestion du Service Desk au quotidien en fournissant conseil et assistance technique et logiciel aux plus de 450 utilisateurs de l’entreprise.

**Responsabilités**:

- Au sein de l’équipe informatique d’EM, vous fournissez le support de 1er et partiellement de 2e niveau
- Vous assurez le bon fonctionnement du parc informatique
- Vous gérez l\'évolution du parc end user (postes de travail et téléphonie).
- Vous suivez les demandes et incidents jusqu’à leur clôture
- Vous intervenez à distance ou sur place auprès des utilisateurs dans les bureaux, ainsi que dans la ligne de production, notamment dans les salles blanches
- Vous alimentez et utilisez la base de connaissances contenant les procédures et documentations techniques
- Vous gérez les demandes d\'offres et le suivi des commandes auprès des fournisseurs
- Vous soutenez l\'apprenti dans sa formation

**Profil**:

- CFC d\'informaticien-ne en système et réseau ICT ou équivalent
- Connaissance de Microsoft AD, Microsoft Windows et Office, Sharepoint et services intégrés à Windows Server
- Expérience avec les technologies Apple, SCCM et réseau (LAN, VPN, WiFi), un atout

**Compétences requises**:

- Excellentes compétences relationnelles, esprit d’équipe
- Calme, enjoué et clair dans votre contact avec les utilisateurs ; excellente orientation client
- Très bon esprit d’analyse et de synthèse ; bonne orientation solutions
- Excellente capacité de priorisation des actions et résistance au stress
- Intérêt prononcé pour les nouvelles technologies et capacité d\'apprentissage élevée

**Langues**:
Français C2, Anglais minimum B2



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