Call Center Agent

**Position Snapshot**:
Location: Vevey, Switzerland
Company: Nestlé Enterprise S.A.
Act. Rate: 90 %
Type of contract: Permanent contract
Start date: ASAP
Fluent in English, French and good level of spoken German, Swiss-German is a plus
Dynamic international working environment

**Position Summary**:
Please note that for this position only Swiss nationals and/or holders of a valid work permit will be considered.

To complete our Phone Services and Call Center Department, we are currently looking for a Call Center Agent.

In this role, you will manage the Group’s central telephone center as well as the internal call center of all our sites, based in Vevey, by delivering a first-class service.

**A Day in the Life of a Call Center Agent**:

- Handle internal and external calls within a short timeframe
- Ensure adequate transfer of internal and external calls while respecting our internal processes
- Ambassador of the group's image when interacting with customers
- Provide efficient answers in case of critical situations
- Analyze requests, monitor incidents and ongoing requests
- Perform various administrative tasks

**What will make you successful**:

- CFC or equivalent
- Previous experience in a reception or front desk
- Good command of the MS Office tools
- Knowledge of SAP is a plus
- At least 3 - 5 years of experience in a similar role
- Fluent in English, French and good level of spoken German, Swiss-German is a plus

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.
We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.