Site Account Team Manager, Scheduling and Cell
vor 5 Monaten
Bei Bristol Myers Squibb lassen wir uns von einer einzigen Vision inspirieren - die Veränderung des Lebens von Patienten durch Wissenschaft. In den Bereichen Onkologie, Hämatologie, Immunologie und Herz-Kreislauf-Erkrankungen - und eine der vielfältigsten und vielversprechendsten Pipelines der Branche - trägt jeder unserer leidenschaftlichen Kollegen zu Innovationen bei, die bedeutende Veränderungen vorantreiben. Wir verleihen jeder Therapie, für die wir Pionierarbeit leisten, eine menschliche Note. Kommen Sie zu Bristol Myers Squibb und machen Sie einen Unterschied.
**Site Account Team **Manager, **Scheduling and Cell Logistics**
At Bristol Myers Squibb, we are inspired by a single vision - transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contributes to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.
**The Position**:
The Site Account Team Manager, Scheduling and Cell Logistics will be responsible of supervising a high-functioning team of Site Account Specialists, Scheduling and Cell Logistics, who will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS’s commercial autologous cellular immunotherapy products. They will serve as BMS cell therapy treatment center’s main point of contact for patient scheduling
- Position is office-based in Boudry with in-office attendance required a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
- Weekend and holiday on-call support is required as assigned.
- Overtime may occasionally be required as assigned.
- Travel is possible up to 10%. International travels as assigned.
**Education** and Experience**:
- Bachelor’s Degree or 5 years equivalent work experience
- 2 years of direct or indirect people management required
- Work experience in scheduling, planning, operations, customer service, logistics, supply chain preferred
- GxP/Regulated Experience preferred
**Responsibilities**:
- Manage team of specialists who create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
- Plan & execute team building
- Accountable for team performance
- Able to lead and provide basic cross-regional back-up support
- Ensure a positive end-to-end customer experience
- Oversee plans of action for issues throughout the patient journey.
- Solution issues through the patient journey or escalate to management.
- Lead escalations and exception processes such as product returns, product replacements, and out of spec product
- Communicate issues and solutions with management and key internal and external stakeholders.
- Act as first escalation point for treatment sites and stakeholders
- Ensure resources in place to support treatment site training on patient scheduling processes
- Analyze feedback from customers and partners and provide action plans as assigned
- Facilitate meetings with matrix team members
- Organize and facilitate team meetings
- Ensure adequate coverage to manage day-to-day operations
- Maintaining positive, inclusive, and professional team atmosphere
- Managing given resources and identify resource needs
- Hire and develop direct reports
- Ensure direct reports are properly trained
- Ensure direct reports are aligned with team strategy
- Understand and champion global strategy and role of Scheduling and Cell Logistics
- Provide input into goals and plans to deliver on global strategy
- Own, manage, and drive continuous improvement of processes as assigned
- Own change actions deviations, investigations, CAPAs, and effectiveness checks as assigned
- Own, author, update, and implement procedures and work instructions
- Manages relationships with regional partners as assigned (e.g., distribution hub, logistics partners, etc.)
- Establish and maintain a trusted relationship with BMS internal stakeholders and commercial partners
- Act as SMEs on global projects as assigned
- Lead and manage regional projects
- Lead at least 1 working group
**Knowledge, Skills, and Abilities**
- Highly self-motivated, self-aware, and professional
- Ability to work independently and in groups
- Flexible in responding to quickly changing business needs
- Exceptional customer service orientation
- Skilled at managing tense situations and de-escalate
- Eager to work with tea
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