Troubleshooters Engineering

**Req ID**: 201809

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

Purpose of the job

Troubleshooting of Alstom products at customer site in order to ensure their availability

Key responsibilities

**Key accountabilities**:
Carry out Troubleshooting of Alstom products during Warranty period as well as Pre-warranty, Commissioning, Validation and Certification period including investigation and repair

Carry out Fleet check activities

Register all required relevant failure/event data in Defect Management data base (RailSys Light, GSI, Maximo,) incl. configuration data

Support specific technical investigations by Engineering or internal or external Supplier

Manage Troubleshooting team activities (if applicable)

Ensure good information flow within Troubleshooting and Customer Site Warranty team (shift change) (if applicable)

Support helpdesk activities (if required)

Implement Field Modifications (FM) (if required)

Contribute to Return of Experience (if required)

**Key Job Authorities and Dimensions**:
Autonomous Troubleshooting

Filling of Defect Management data base

Application of EHS rules

Support and supervision of external supplier representatives (if required)

Team management (if applicable)

Education

Certified Technician or Undergraduate in technical area (mechanical or electrical/electronics) **

Minimum IT knowledge

Internal EHS training

Graduate in technical area (mechanical or electrical/electronics) - desirable

English - desirable

Experience

Several years of technical troubleshooting/investigation experience, (mechanical or electrical / electronic)

Field Experience

EHS knowledge and exposure

Product knowledge

Team management (if applicable)

Competencies & Skills

Troubleshooting (L4)

Environment, Health and Safety (EHS) (L3)

Train Movements (L3)

T&C Documentation, Execution (L3)

Products & Services Knowledge (L3)

Railway Safety and RAMS Basics (L2)

Fleet Management (L2)

Engineering Knowledge (L2)

Configuration & Change Management (L2)

Digital and Analytics Tools (L2)

T&C IT Tools, Tools and Equipment, Documentation (L2)

IS&T for non-IS&T (L2)

Installation and Construction Knowledge (if applicable) (L2)

General Railway Knowledge for Systems (if applicable) (L2)

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

**Equal opportunity statement**:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.