Engagement Manager, Tech

vor 3 Wochen

Home Office, Schweiz IQVIA Vollzeit

**Job Overview**

Engagement Manager provides expert level commercial analytics solutions support. Ensures financial performance of assigned customer segment for all technology solutions. Establishes IQVIA credibility as a provider of commercial enterprise-wide technology solutions. Drives large-scale, customized deals across the Tech & Services portfolio. Can be aligned to a business unit, or globally and be shared by geography, team or region.

**Essential Functions**
- Spends at least 50% of his/her time on customer segment.
- Accountability for large-scale, multi-country technology implementations (CSAT & Profitability).
- Sets strategic client/segment agenda and drive global account planning to achieve financial and non-financial targets.
- Builds, broadens and deepens strategic client relationships within the accounts in the defined (through sell deliver).
- Ensures alignment and coordination between the different IQVIA/client touch points; ensures client insight is shared internally.
- Responsible for segment and account-level mapping of all commercial stakeholders, including their needs and priorities.
- Creates annual segment/account plans with financial targets and clear roadmap for achieving targets.
- Maintains a database of intelligence on competitor activity and strategy within the account.
- Provides regular cadence with all aligned members of the customer/segment account.

**Qualifications**
- Bachelor's Degree Req
- Seven (7+) years relevant Phama, sales/service or marketing experience Req
- Analytical mindset, curiosity, passion to learn new things
- Solid skills both in writing (PPT) and in oral communications. 3 years of experience in client facing roles
- Ability to work autonomously, manage small / mid-size projects and teams
- Some technical background. Knowledge of BI tools (Tableau, PowerBi) is a plus
- Past experience and understanding or experience with Next Best solution will be a plus
- Demonstrates excellent project management skills and client influencing and relationship building skills.
- In-depth understanding of IQVIA data assets and the IQVIA core offerings.
- Works willingly and effectively with others in and across the organization to accomplish team goals.
- Experienced with developing consultative relationships with senior level managers and executives at clients in the life sciences industry.
- Ability to manage multiple projects, juggle priorities and deliver on tight deadlines.
- Knowledge of consulting methodologies, tools and techniques related to functional area.
- Knowledge of key issues and current developments in the life sciences industry.
- Excellent presentation, communication and client influencing skills.
- Has established network and referral contacts.

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