Desktop Support

**Field Support Representative**

**Experience** :2+ Years

**Base Skill Set**
- Good Communication Skills.
- Fluent in English and German.
- Good Analytic/Troubleshooting Skills.
- Strong working knowledge of MS Windows Operating System.
- Working knowledge of MS Office and basic
- Good Customer Support Skills.
- Minimum 1 year desk side support services.
- Basic knowledge of networks, telecom, and compute/storage.
- Basic knowledge of mobile device support

**Duties & Responsibilities**
- Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
- Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.

All activities such as installation, uninstallation, re-installation, move, add and change will collectively form IMAC.

**The various steps followed during the IMAC process are as follows**:

- Service Provider on receiving and verifying a valid IMAC request would perform all the necessary pre-work before an IMAC is executed.
- Service Provider would track the IMAC request from initiation to completion
- Service Provider would coordinate with the 3rd party Service Providers to execute the IMAC if necessary
- For office moves or moves which require the assistance of the end customer’s facilities management group, Cognizant would seek the assistance of the group to execute the services.
- An End user acceptance test would be conducted to get a Sign off for the IMAC. Consecutively the ticket status would be updated in the ticketing system

**Job Type**: Fixed term
Contract length: 12 months

**Salary**: CHF240.00 - CHF270.00 per day