Sensory & Product Experience Insights Team Manager

**Sensory & Product Experience Insights Team Manager**

**Position Snapshot**
Location: Romont, Switzerland

Company: Nespresso International

Act. Rate: Full-Time

Type of contract: Permanent contract

Start date: September 2023

**What we offer at Nespresso**

Flexible work policies in terms of core hours and working from home. Please talk to us during the recruitment process about what flexibility could look like for you

Genuine opportunities for career and personal development

Modern “smart office” locations providing agile & collaborative workspaces

Dynamic international working environment

Attractive additional benefits

**Position Summary**

At Nespresso, we blend vibrant people and products together to create careers that elevate coffee and your every day. Passion, innovation, respect, and the drive to do better every day. These are not only Nespresso’s values - they are the values that make us a team.

We are emboldened to bring our team together as one and create new opportunities to grow and thrive. It’s just the beginning of how we transform lives with every cup.

Each of our 12,000+ employees make an impact on the experience and quality of our business. From the robust and vibrant to the smooth and well-balanced, it takes every flavor of person to keep our brand successful.

As a “Sensory & Product Experience Insights Team Manager” in the Nespresso Coffee Team you will lead your team to generate and transform consumer product insights and data into unsurpassed preferred coffees and innovative coffee experiences.

Based in the Nespresso Coffee R&D facility in Romont FR, you will foster a consumer centric approach for coffee and product experience development from ideation & brief to product launch & post launch. You will develop your teammates competences and lead the constant evolution in methodology and data capability. Join the consumer insight team and be at the heart of the development of our products of tomorrow.

We offer an agile, inclusive, and caring working environment with many opportunities across different functions and regions. Don’t miss the opportunity to join us and work with different teams in an innovative and creative context.

**A Day in the Life of a Consumer Insights Team Manager**
- Manage and coach the team of experienced and senior specialists, setting objectives, priority and delivering results on short term asks and medium-term projects.
- Propose and implement adequate methodologies to deliver in time and quality sensory & consumer insights for the coffee roadmap and product experience innovation.
- Advocate for sensory product experience bringing recommendation in the product ideation together with coffee R&D, marketing, and innovation.
- Connect with internal colleagues from CMI, CRM, Digital to seek and transmit useful insights and data for our product experience development.
- Increase with the Sensory Product Experience data scientist the team data capability.
- Meet the data treatment and analysis objectives including data tools & system and analysis campaigns.
- Improve as a coffee expert, interested and curious about the world coffee, understanding the taste of coffee in relation to its making and to the consumer perception and liking.
- Relay the voice of Nespresso values and principles in the Consumer Sensory Insight Network and Data Analytics Network.

**What will make you successful**
- 10+ year senior experience in the field of sensory & consumer insights, consumer experience insights, CRM, data science or equivalent dealing with cross-functional teams.
- 5+ year experience in a leadership role, managing and coaching people.
- Experience in influencing people with new and disruptive insights successfully integrated into products.
- Ability to drive creation and maintenance of data tool in their IS IT environment.
- Collaborative, service-oriented and persuasive style.
- Ability to work on multi projects in parallel and ability to prioritize.
- Excellent communication and presentation skills in English (in another language is a plus).

At Nespresso, we cultivate coffee as an art to grow the best in each of us. Working with us is like a fresh cup of coffee - warm, welcoming and revitalizing. In fact, the way we approach our coffee is actually very similar to how we think about our employees: there is care, thought, and integrity in everything we do. By fostering an inspiring working environment, we empower people and encourages them to act as pioneers and entrepreneurs.