Private Banking Executive

vor 2 Wochen

Geneve, Schweiz Barclays Vollzeit

**Overall purpose of role**
- Support PBEs and Private Bankers in servicing clients and retaining clients and in the creation of enduring, deep and trusted relationships with our clients
- Complete the tasks related to all aspects of administration
- Support the team/business in the delivery of its targets and goals

**Core accountabilities**

**Client servicing 100%**
- Acts as the key point of contact for a portfolio of clients dealing with day-to-day administration across the range of services and products which includes payments processing, credit cases submissions, client on-boarding and client data maintenance.
- Responds in a timely and professional manner to client requests, owning task execution end to end, working pro-actively with Operations and various departments to ensure delivery, resolve issues and reduce/remove errors.
- Maintains the system record of client requests, situation, events, and reports
- Performs daily operations and transactions on clients' accounts.
- Complies with all corporate policies, front office procedures, regulatory and internal/external audit requirements and managing risk and control
- Assists Private Bankers in ensuring adherence to regulatory and Wealth requirements
- Keeps Private Bankers completely informed of interactions with clients and share any insights gained through client servicing, routing clients to bankers when conversation moves toward giving advice or when a sales opportunity is identified
- Assists the Private Bankers in administration and management of client relationships including attending meetings (to observe/take notes), preparation of CRM notes, drafting of letters and other documentation, annual client reviews all overseen and signed-off by the Private Banker.

**Performance measures**
- Client satisfaction / feedback
- Banker/team/PBE Manager satisfaction (e.g. responsiveness and positive attitude)
- Attendance at regular forums
- Adherence to procedures and risk and control framework (judged via directly attributable complaints, risk events or sundry losses, overdue annual reviews / credit reviews / quality of case file preparation)
- Demonstration of Barclays values (Respect, Integrity, Service, Excellence, Stewardship)

**Role requirements**

**Professional/technical experience**
- Role holder does not provide advice but can give factual information in client communications/interactions.
- Where role holder prepares client letters and similar advisory documentation for a Private Banker, the Private Banker will always review and sign the documentation and take accountability.
- Strong PC skills (Word, Excel, Power point)

**Preferred**
- Previous experience in a client facing role
- Good understanding of the banking products and services

**Personal attributes**
- Excellent customer service skills & sensitivity to the needs and profile of high net worth clients
- Positive and self motivated
- Excellent ability to plan and organise work and set priorities, and to multi-task
- Good interpersonal skills and adopts a team focus
- The ability to make clear presentation of information both written and orally
- Effective listening and communication skills
- Ability to work under pressure with a heavy workload
- The ability to solve problems using a rational approach with a strong ownership of problems
- Team Player
- Possesses integrity
- Possesses the initiative to think things through and the prudence to refer
- Interest in financial markets
- Fast learner, with experience of becoming familiar with new IT systems quickly and accurately

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

**Purpose and Values**
Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it.

Our Purpose is to create opportunities for people to rise
- customers, clients, colleagues and society. Put simply this is the answer to the question ‘What is Barclays for?’ and it should guide our every action as employees.

**Respect**

We respect and value those we work with, and the contribution that they make.

**Integrity**

We act fairly, ethically and openly in all we do.

**Service**

We put our clients and customers at the centre of what we do.

**Excellence**

We use our energy, skills and resources to deliver the best, sustainable results.

**Stewardship**

We are passionate about leaving things better than we found them.

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