Ramp Agent

This position is responsible for serving the customers’ needs and the meeting the requirements of their aircraft in accordance with Jet Aviation policy and procedures.

**Main Responsibilities**:

- Responsible for the overall operation of the flight line within established operating procedures
- Responsible for adhering to all safety policies and procedures by managing employees accordingly in the Supervisor’s absence
- Responsible for hangar stacking and aircraft ramp parking
- Responsible for refueling and defueling all types of aircraft on a daily basis, demonstrating knowledge of specific fueling requirements
- Provide towing and disconnecting services for all types of aircrafts
- Execute hand signals to guide aircraft during arrivals and departures
- Provide service to aircraft using ground support equipment, e.g. use of GPU for aircraft engine starts and ground power, use of lavatory cart and emptying procedures, etc.
- Communicates with employees and/or crew using radios to provide excellent customer service
- Assist in providing aircraft with ice, coffee, catering, and other necessary services
- Provide transportation for customers and pilots to and from aircraft, hotels, restaurants and other parts of the airport with courtesy van or bus, as needed
- Assist with aircraft and hangar cleaning, as needed
- Assist with general grounds keeping (grass cutting, weeding, picking up paper and trash, general housekeeping, etc.), in natural disasters and/or as needed
- Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

**Minimum Requirements**:

- General education diploma
- Must be at least 18 years of age
- Knowledge of refueling procedures of general aviation aircraft and corporate aircraft,
- Knowledge of towing procedures and techniques
- Ability to work in various weather conditions as well as meeting minimum physical requirements of the job described below in the “Physical Demands/Work Environment” section
- Ability to work flexible schedules
- Ability to obtain a certificate form NATA Line Service training program within “x” days of employment
- Very good command (oral and written) in English and German, French is a plus

**Desired Characteristics**:

- Two years of related experience as a line service technician and/or training; or equivalent combination of education and experience strongly preferred
- Safety focused
- Excellent communications skills
- Results driven - able to execute with high personal accountability
- Strong initiative and self-direction
- Perform duties in the supervisor’s absence
- Have a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
- Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
- Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

**Physical Demands**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel or reach. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

**Work Environment**:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.