Business Transformation Architect
vor 1 Woche
**Job Category**:Customer Success Group
**Job Details**:**Business Transformation Architect**
**Location**:various office or remote based locations in GER
**About Salesforce**Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.
**Role Description**Our customers’ #1 priority is achieving accelerated and sustainable business value from their investments in Salesforce and with that taking their businesses to the digital age. Understanding the “how” has become critical for them to commit to the Customer360 Vision, and they are looking for Salesforce to partner more deeply with them to articulate a vision and deliver on that value. We leverage the Customer 360 Platform, deep experience across key industries, and expertise in technology, innovation, strategy and design to drive real change and success for our customers.
The Professional Services team focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We leverage our team’s expertise and specialisms to engage with executive-level customers to align on specific business goals and actions to unleash the full value of the Salesforce platform, and partner with our colleagues in Sales, Success Management, and Product to bring the full power of Salesforce expertise.
Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. We leverage design-led, human-centered approaches to work with our customers to identify and evaluate opportunities for change — then concept, co-create and develop a roadmap for making a transformed state real and self-sustaining.
You are deeply grounded in our core values Trust, Innovation, Customer Success, and Equality.
**Your Impact**:
- **Co-create a vision and strategy **that aligns a customers’ business goals with their customer’s experience, and is connected to a business value model that allows for iterative business value realization traceability.
- Drive towards radical **business process simplification **and moderate this across federated structures of large enterprise customer organizations.
- Advocate for **business innovation **by mapping Salesforce Customer 360 platform capabilities to the desired customer and employee experience.
- Provide a point of view and good practice **advise on business excellence **in the field of digital marketing, sales, and service in a prescriptive yet collaborative way.
- Develop a **transformation roadmap **that bridges vision to execution in an actionable and iterative way.
- **Define digital operating models **to help customers achieve their strategic goals through understanding their business strategy and technology needs. And transforming their culture and ways of working by enabling agility, DevOps practices and accelerating time to market.
- **Advocate for new ways of working **that are rooted in agile principles, lean governance, and human centered design.
- Nurture and manage cultural change and develop adoption strategies for solutions and processes. Understand the importance and impact of _psychological safety _in any transformation, and ensure this is leveraged to optimise the customer’s likelihood of successful value realization.
- **Shape large global roll-out initiatives **with respective market engagement and enablement strategies.
- Contribute to broader goals **by becoming a citizen philanthropist **and give back to our communities by joining or initiating volunteering activities.
**Minimum Requirements**:
- Bachelor's Degree
- 8+ years experience as a business consultant, solution architect, or business product owner in an enterprise scale organization with leadership role in driving transformation in a matrixed environment.
- Extensive client facing experience and effectively build client relationships in multi stakeholder environments.
- Convincing consulting presence and presentation / facilitation skills, comfortable collaborating with and presenting to senior stakeholders including C-suite executives.
- Theoretical and practical business process domain expertise in at least one of the areas sales, service, marketing with respective industry context.
- Experience with key areas of CRM enterprise and solution architecture, ideally including Sales
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