Customer Complaint Coordinator

As a Customer Complaint Coordinator you will be responsible for managing complaint records in the BD electronic complaint system.

We are flexible This position can be either full time or part time based on need and individual agreement.

**Responsibilities**
- Determines complaint reportability per EMEA procedures and regulations.
- Reports adverse events to EMEA authorities.
- Documents physical complaint investigations.
- Conducts statistical analysis on complaint data.
- Collaborates with global cross-functional complaint team.
- Implements updates to complaint handling process.
- Supports corrective/preventive action program.
- Assists logistics team with complaint records and repairs.
- Aids quality engineering team with change request activities.

**Requirements**:

- Proficient in MS Office.
- Familiar with documentation practices.
- Experience in customer-focused environment.
- Fluent in English; German a plus.
- Interest in medical device industry.
- Detail-oriented and process-driven.
- Bachelor's degree in Engineering preferred.

**We are the makers of possible**

BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why Join Us?**

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centred, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

**Become a maker of possible with us**

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Job Types**: 100%, Part-time, Permanent

**Benefits**:

- Company pension
- Insurance services

Supplemental pay types:

- Bonus pay

Work Location: In person