Aktuelle Jobs im Zusammenhang mit Clm Expert - Basel - CAPCO

**About Capco**

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.

**We are**:

- Experts in capital markets,_ banking _and payments and wealth and asset management
- Deep knowledge in financial services offering, including e.g. _Finance_, Risk and Compliance, Financial Crime, Core_ Banking _etc.
- Committed to growing our business and hiring the best talent to help us get there
- Focus on maintaining our nimble,_ agile _and entrepreneurial culture

**Your Capco Day**:

- Utilize innovative and data-driven approaches to design and execute tailored CLM strategies that optimize customer value and engagement, in alignment with Capco's mission to set the global standard in customer lifecycle management.
- Play a pivotal role in strengthening and expanding Capco's client network through excellent content delivery and relationship management, ensuring rapid implementation of solutions that contribute to the company's vision of revolutionizing customer lifecycle management stages and promoting growth.
- Conduct Business analysis in order to define Business requirements that are clear and understandable to your IT colleagues.
- Support the different business lines by following up on those business requirements by conducting testing for example, to ensure the functionality delivery quality.
- Report regularly and in a comprehensive matter, your progress and issues to the different key stakeholders.
- Be reactive and support the teams when an issue arises in order to fix / mitigate it quickly.
- Regularly update and consult with senior management on the progress and effectiveness of CLM strategies, providing reports and insights, work with CLM team to refine project & CLM best practices.

**Your Capco Fit**:

- Bachelor's degree in computer science, or a related field. A master's degree or professional certifications (e.g., BSI, Salesforce, Microsoft Dynamics) is a plus.
- Knowledge of the different business lines of a bank, their role and interaction with the general organization
- Key skills:

- Digital Onboarding: Expertise in digital onboarding processes for private clients and SMEs.
- Digital Advisory / Omnichannel: Experience in implementing digital advisory services and omnichannel strategies.
- Digital Marketing / CRM: Strong skills in digital marketing and customer relationship management.
- Experience with CLM tools, such as Salesforce, BSI, HubSpot, EngageBay, for example.
- "Can-do" attitude - strong passion for business improvement and change finding joy and motivation in creating something new, ability to work in a fast-paced, deadline-driven environment and manage multiple priorities simultaneously.
- Good understanding of day-to-day production activities of the different business teams
- Strong problem-solving and business analysis skills
- Fluent English and German language coupled with presentation skills.

**Ready to take the Next Step**

If this sounds like you, we would love to hear from you. This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory.