Customer Service Representative

**About us**

At Distalmotion, we believe that every patient undergoing mínimal invasive surgery should benefit from the best of surgical expertise and robotic technology. This is the vision that made us create Dexter, the world’s first and only on-demand robotic surgery system. Thanks to Dexter, surgeons have never been closer to their patients while benefiting from robotic best-in-class technology.

Distalmotion has been created in 2012 by passionate and open-minded people with various experiences. Today, we are still convinced that an inclusive and international company culture is the best way to continue growing. Our leadership is highly committed to promote diversity among the teams and welcome every employee based on their identity.

You are looking for a new fulfilling challenge in a fast-growing medical device company? Join a team engaged in making on-demand robotic surgery the new medical revolution.

**About Customer Service Representative
**Customer Service Representative is responsible for execution of customer order-to-cash administration activities, providing logistics support to internal & external customers. The job requires communicating with customers, logistics partners and suppliers, representatives in other departments of the company.
**Tasks**
- Provide a high level of customer service to our internal and external customers by understanding and anticipating their needs to meet requirements.
- Coordinate and manage all activities during the customer order fulfillment, such as creating customer orders, oversee product availability to ensure on-time delivery, invoicing and follow through.
- Coordinate logistics order preparation & monitor transportation to customers with logistics partner.
- Liaise with the customers to arrange deliveries and follow through to ensure successful completion of the delivery.
- Interface with customers and sales team to handle post-sales service activities.
- Organize RMA return shipments from customer’s locations to HQ for investigation purposes
- Handle and follow-up on all customer complaints/enquiries through to completion in a timely and accurate manner.
- Provide logistics and export/import support administration to organization’s internal teams.
- Provide logistics and export/import support for clinical & event activities, including carnet ATA management (Dry/Wet labs trainings, simulator placements for training purposes, etc.).

**Requirements**:

- Business apprenticeship (CFC) in International Economy & Trade / Business Administration or equivalent
- At least 3-6 + years of solid working experience within a Customer Service Department / Order Management
- Fluent in English, French & German (mandatory)
- Experience in Medical Device environment is an asset
- Mastery in import & export, and international transport compliance
- Basic Knowledge of supply chain principles, inventory control or planning systems
- Trouble shooting and problem-solving skills and able to analyze situations in depth with moderate level of complexity
- Ability to multitask and manage multiple deadlines
- Strong communication skills, both verbal and written
- Time management abilities
- Ability to build and maintain relationships with customers and suppliers

**Benefits**
- Opportunity to work in a fast-growing company active in one of the most promising fields of medicine.
- Permanent contract with 25 days of paid vacation.
- A dynamic atmosphere in an internationally minded environment.
- Flexible work schedule (possibility to regularly work from home).
- Other benefits : Mobility plan, competitive company pension plan, support for gym memberships.
- Regular team building events such as boot camps, skiing and much more.
- Distalmotion is a medical device company founded and based in Lausanne, Switzerland. It was founded in 2012, as a spin-off from the Robotics Lab of the Swiss Federal Institute of Technology in Lausanne (EPFL).Our objective is to remove the complexity out of robotic surgery in order to fast track its widespread adoption in mínimally invasive care. To do so, we want to continue disrupting mínimal invasive surgery - but we will only succeed with the right people on our team. Join our team to address critical healthcare needs and improve patients’ lives _