Onsite Junior Technician

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide - more than any other video communications service provider - Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is seeking a Junior Technician to be based on a customer site in Switzerland.

**Job Purpose**:
The On-Site AV Technician is a key role in the support of the customer’s clients. This position is client facing and the Tech must be professional and have a strong Customer Service attitude. The Tech will be called upon, by the client, for any and all meeting type support and shall address any issues and requests to the best of their ability.

The Tech will be assigned to a customer location, with occasional local travel to other Customer sites in the area, and report to the either the Site Lead Technician if one is assigned to the site, or the Yorktel Regional Lead for the region assigned.

**Responsibilities - Summary**:
This position shall have the following responsibilities:

- Provide excellent customer service
- Provide client assistance to support collaboration technology or process
- Provide support on all collaboration technologies including, but not limited to;
- Video Conferencing based on Poly
- Microsoft Teams
- Meetup devices
- Owl video devices
- Webex
- Zoom
- Audio conferencing
- Provide end-user support on process:

- Scheduling meetings with technology
- Requesting support
- Basic use of technology
- Provide end-user training as requested
- Troubleshoot, to level 2, all issues to capability and resolution
- Replacement of equipment
- Termination of cabling
- Complex troubleshooting
- Escalate issues, as required, to necessary parties following process
- Weekly room checks
- Quarterly room preventative maintenance
- Maintain and report on all technology requests within Client’s Incident Management System.
- Ensure all assigned tickets are updated and closed once resolved
- Provide standard weekly, monthly and quarterly reports as required and on-time
- Maintain and manage equipment spares inventory
- Manage meeting room inventory
- Provide event support, as requested and scheduled
- Provide additional training to Jr Techs
- Adhere to all Yorktel policies including, but not limited to:

- Time keeping
- Overtime requests and authorizations
- Vacation and sick time requests
- Adhere to all BMS policies

**Experience and skill set**

The Tech shall have the following experience and skill set:

- 2+ years’ experience working with audio/visual equipment
- 2+ years’ experience with troubleshooting technical issues, preferably on A/V equipment and/or IP connected devices
- 1-3 years’ experience in a customer facing position
- CTS Certification preferred
- Basic understanding of IP networking
- Understanding of A/V signal flows
- Ability to work as part of team and as an individual
- Ability to lift and carry up to 30 pounds/25 kilos
- Ability to walk and be on your feet for long periods of time
- Some overtime required, as allowed by local labor law
- Some local travel required
- Climbing of ladders, up to 10 fee/3 meters

Join us and you will enjoy an excellent salary and benefits package, including pension and private health care.