Mainframe Batch Operator

**Mainframe Batch Operator**

**Location: Zurich, Switzerland**

**Hybrid**

**Full time**

**Permanent role**

**Job Summary**

**What We Offer**
- A vibrant work environment with a chance to be part of a key project for a major banking client.
- Career progression opportunities within the team.
- Exposure and training in cutting-edge technologies pertinent to the role.
- Competitive remuneration for unsociable working hours, along with time-off compensation.

**Responsibilities**
- Monitor mainframe and distributed environment batch processes in real-time and on a shift basis, using tools such as Control-M Enterprise Manager V9, TSO, ISPF, ServiceNow (SNOW), etc.
- Manage incidents and analyse problems in a complex, multi-tiered environment with remote installations.
- Utilize Job Control Language (JCL) knowledge to resolve batch job issues independently.
- Respond to alerts and follow standard procedures for escalations.
- Coordinate problem resolution efforts.
- Support ITIL Request Management, Change Management, Knowledge Management, Continual Service Improvement activities and processes.
- Represent Cognizant professionally before clients and stakeholders.
- Adhere to Cognizant's corporate processes, including timesheet reporting, mandatory training, compliance processes, performance documentation, goal setting, etc.
- Actively pursue learning objectives, enrol in training and courses, and complete them within or outside of working hours as required.
- Is eager to broaden their knowledge base and receive cross-training to assist other teams within the department.
- Can adapt to a flexible work schedule, which may include 24x5, 24x7 shifts, regular business hours, or occasional weekend and evening work.
- Is driven towards their career development and ready to go above and beyond for personal growth and Cognizant's success.
- Thrives in a team environment and is keen on promoting team-building activities.

**Skills & Experience**

Must haves:

- Relevant experience in Control-M Monitoring and Scheduling within both Distributed Systems and Mainframe environments, including JCL handling.
- Familiarity with ITIL concepts for Incident and Problem management processes.
- Excellent technical and interpersonal skills, with the ability to effectively manage and resolve incidents in a complex, multi-tiered environment.
- Previous experience in a support role, preferably within the banking sector or a related industry.
- Superior written and oral English communication skills, with the capacity to professionally represent Cognizant before clients and stakeholders.
- Demonstrated ability to multitask, coordinating various tasks and problem resolution efforts within a shift-based working schedule.
- High level of adaptability and flexibility, essential for providing rotational shifts and 24x7 support.

Nice to have:

- 2-5 years experience in similar system controlling positions, preferably within the banking sector or a related field, including knowledge in the following technologies: Z/OS; JES2/JES3; IMS; TSO; ISPF; DB2
- Storage Management
- ServiceNow
- Experience working with Microsoft 365.
- ITIL Certification.
- Experience with SQL and Shell Scripting.
- Experience with automation tools such as Ayehu, Ansible, Automation Anywhere, Splunk Phantom, or similar tools.
- Advanced technical skills, such as proficiency in additional programming languages or software tools.

**Qualification & Certificates**:

- Degree in Information Technology, Computer Sciences or equivalent.

**Who are we?**

Cognizant (CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our industry-based, consultative approach helps many of the best-known organizations in every industry and geography envision, build and run more innovative, efficient businesses.

We engineer modern businesses to improve everyday life.

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Jul 31 2023

**About Cognizant