Process Owner Cmdb
vor 3 Wochen
Nous ouvrons un poste Process owner CMDB. Sous la responsabilité du coordinateur des activités du SMO (Service Management Office), le/la consultant(e) sera en charge du processus de configuration y compris de la structure du catalogue de services.
Tâches attendues:
- Animation d’une communauté autour de la CMDB
- Production de supports de présentation et documentation
- Animation de workshops en petits groupes
- Orientation résultats avec une mesure concrète des progrès attendus et réalisés
- Diplôme d'études supérieures en informatique
- Expérience minimum de 5 ans dans une mission similaire (process owner dans une équipe SMO ou Service Management Officer lui-même)
- Expérience minimum de 5 ans dans l’utilisation back Office de ServiceNow
- Bonne maîtrise du modèle CSDM 4.0 utilisé par ServiceNow pour la modélisation de la CMDB
- Connaissance générale en infrastructure/opérations lui permettant d’avoir un vocabulaire commun avec ses interlocuteurs techniques
- Bonne autonomie
- Bonne communication et capacité à animer des séances
- Certifications ITIL
- Parfaite maitrise du français impérative
À propos de Sword:
Sword est un acteur leader en Suisse depuis plus de 20 ans dans le conseil et les services IT, le développement logiciel, la gestion des infrastructures et l’assurance qualité. Depuis nos agences de Genève, Nyon, Lausanne, Fribourg et Sion, et en collaboration avec les centres du Groupe à l’international, nos quelques 400 collaborateurs/rices accompagnent les grandes organisations, sociétés privées et structures étatiques dans leurs transformations technologiques.
Organisée en pôles d’expertises, assurant proximité et flexibilité, notre société est forte de ses valeurs fondatrices de respect - rigueur - implication, et de ses engagements environnementaux et sociaux. Sword est partenaire des principales universités, centres de formation et d’innovation romands.
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