Store Manager
Vor 3 Tagen
Be a part of a revolutionary change
At Philip Morris, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on one clear purpose - to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom dream up and deliver, better, brighter solutions and the space to move your career forward in endlessly different directions.
**YOUR MISSION**
- Leads and manages recruitment for all positions in the store team.
- Leads and manages talent, development and performance management processes across the store team.
- Conducts monthly one-on-one meetings with his direct reports
- Schedules and executes store team training and development sessions.
- Distributes and schedules the activities of the IQOS Store Coaches through monthly plans.
- Manages the working schedules and hours.
- Leads daily meetings which are used to distribute the different roles (cash register for example), to attribute store’s areas to each employee and to determine the priorities of the day.
- Monitors the weekly rotation of the IQOS Store Coaches’ activities.
- Oversees all the activities of the IQOS Store Coaches to identify improvement areas, but also to ensure that everyone is active.
- Ensures that all sales activities are compliant with PMI NCA code of practice and local regulatory requirements
- Provide regular feedback and performs on-the-job coaching, additional to constructive feedback through one-on-one meetings.
- Provides examples on consumer service and after-sales behaviours to the IQOS Store Coaches by interacting directly with consumers.
- During the daily and the one-on-one meetings, creates roleplays to train the IQOS Store Coaches to the area(s) of sales and/or consumer service that need(s) improvement.
- You will be the direct connection between the head office and the team and, in doing so, share with them new guidelines.
- Ensure the guidelines provided are complied with.
- Weekly and monthly, report the store’s NPS.
- Evaluates the team performance through the KPIS.
- Share store opening/closing tasks with other team members with managerial responsibilities.
- Organize the store’s stock and check it regularly.
- Check the display of the products twice a day throughout the store using guidelines.
- Place, confirm and checks the products order.
- Check the quality of the delivered merchandise and, if the devices are faulty, ship them back to the appropriate location.
- Manages store budgets.
- Verify the cleanliness of the store daily and contributes to it to set examples.
**WHAT YOU MUST KNOW**
how to organize a team’s schedule and activities;
how to manage a store’s budget.
how to organize a team’s schedule and activities;
how to implement a personalized consumer engagement approach;
how to ensure the best client experience;
how to manage team meetings;
how to provide feedback and coaching to improve store staff performance;
how to help plan, deliver and monitor store staff training activities;
how to monitor the activities of the store’s employees;
how to organize a store’s inventory;
how to manage the disposition of the products in a store.
**WHAT YOU MUST HAVE**
- A minimum of 5 years of retail experience or similar service-led consumer care experience
- A minimum of 3 years managing a retail store or retail team
- French mandatory, English Recommended.
- Intermediate operational knowledge of retail and business systems (e.g. POS, inventory management, MS Office etc.)
**BUT ALSO**
- strategic overview;
- managing activities;
- conscientiousness;
- analysis and problem solving;
- taking responsibility and
- adaptation and flexibility
- Proven ability to deliver exceptional consumer experience and KPI targets
- Proven ability to adapt to challenges whilst maintaining composure in a fast-paced retail environment
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