Account Manager

vor 1 Woche

Fribourg, Schweiz smallpdf Vollzeit

**About the job**

Pdftools is on a mission to empower people and businesses to share documents with trust and confidence, today and in the future In over 70 countries, more than 6000 customers trust our PDF technology to power their mission-critical business processes.

As a pioneer in the PDF industry since 1994 we have been instrumental in shaping the PDF standard as it is known today. We enable our customers to do their business effectively with a wide range of software solutions and developer components that define the PDF solution they can trust. Built with precision and passion in Switzerland. We are proud to say that we have an inclusive, supportive, and fun culture, yet ambitious in helping you grow your career.

Our team is made up of PDF technology veterans. We are extremely customer-focused, fun and hardworking team members across product, engineering, marketing, sales and more We share common set of values that we look for in every new hire:

- We Get A Kick Out Of Solving Problems
- We Before I
- Always Learn, Always Improve
- We Take Ownership
- We Focus On What Matters

Come join us in Zurich or Barcelona on our mission to empower people and businesses to share documents with trust and confidence, today and in the future

**About the role**

We’re looking for a high energy, dynamic and passionate Consultative Account Manager (CAM) for our strategic clients. You’ll be responsible for managing your portfolio. Ensuring customers are happy and willing to stay. You will ensure customers are happy and motivated to stay, upgrade and expand.

Each day, you’ll help customers manage our product usages, find compelling solutions for their document management demands, negotiate pricing, navigate technical conversations, and work with Product Managers and Support to ensure 360° customer satisfaction. Your focus lies on developing and nurturing our current clients and identify new business opportunities among existing customers while ensuring their needs are met, which is essential to help retain customers and increase renewal rates

**About you**

You are at the forefront in establishing strong business relationships with key stakeholders, decision makers, technical evaluators and C-Level Executives of your customer portfolio.

You have a strong knowledge of SaaS sales along with a track record of winning multi year 4-6 figure deals in a retention-focused environment.

You are a self-motivated, hard worker and fast learner with an exceptional ability to communicate with and orchestrate multiple stakeholders at the same time. Understanding our customers’ business and technical challenges and goals and being able to see the bigger picture is vital for this role.

You can assemble information from various sources and craft them into meaningful value propositions without losing focus on achieving your targets.

**Responsibilities**
- Developing and nurturing strong relationships with current clients (direct and partners, resellers)
- You use your empathic customer-focused skills to build long-standing relationships with high-potential customers.
- Consult with customers to find solutions to problems they are facing in their document lifecycle management.
- Consolidate customer feedback and work hand in hand with Product Managers to establish feature and product road maps
- Acting as the primary point of contact for specific accounts, delivering information about client requests, and ensuring team members meet client needs
- Serving as a brand ambassador for existing and new products, developing tailored sales pitches to each client
- Staying on top of accounts, making sure they receive services that are within their budget and meet their needs
- Draft a strategic plan and proposal, approaching customers with proposals that include expansion revenue opportunities.
- Monitor customer satisfaction and address any concerns or issues they have to ensure high retention rates
- You’ll have a high degree of input in helping to monitor, analyze and shape tactics and strategies to unlock further revenue opportunities
- Collaborate internally with the Sales Leadership Team, Product Managers, Marketing and Demand Gen Managers and Customer Support to increase efficiency and ensure our products set up clients for success

**Why Pdftools**

You get to impact the way over 6000 B2B customers get work done every month.

Push boundaries and dare to fail—that’s how we learn

Enjoy the flexibility of a hybrid work environment, and meet your team occasionally to work together and strengthen the team bond.

16 weeks of parental leave - for mothers and fathers - 100% of your salary.

30 vacation days—yep, you read that right

Don’t leave your four-legged friends at home. Our offices are pet-friendly.

Need a long break? We offer sabbatical leave to employees who’ve been with us for over 2 years.

A personal development budget of up to 2000 CHF every year, plus days off for courses or training.

Internal kn

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