Servicenow Technical Architect

vor 2 Wochen

Basel, Schweiz Swisslinx Vollzeit

As the premier supplier to our international banking client in Basel, Swisslinx are looking for a ServiceNow Technical Architect with 5+ years architecture experience to drive a critical IT Service Management (ITSM) transformation and consolidation.

This is an initial contract running for 12 months with option to extend on a long term basis based on the project road maps, with start date latest in July 2023.

This role is part of a transformation project that is consolidating service management activities and processes into the ServiceNow platform.

This is a project-based role. The scope of the project is to move all service management functionalities into ServiceNow. This is phase 4 of a larger project regarding ServiceNow implementation. This current initiative is new, and it is at the 1st stage. Until end of March 2023 the complete scope will be defined, and the kick-off is estimated to take place at the beginning of July 2023. The project will be implemented in an Agile way.

Tasks & Responsibilities:

- Provide technical and overall architecture guidance for the ServiceNow platform
- Work closely with the business analyst and business teams to understand requirements and translate them into technical solutions
- Ensure the design and implementation follows best practices for functional and non-functional requirements
- Periodically review and drive the development team towards standard ServiceNow features vs customizations keeping performance, scalability, and cost impact in mind
- Design, configure and implement complex processes and functionalities to meet business requirements
- Assist integrating ServiceNow with other systems
- Participate in the design discussions and architectural decisions
- Maintain and support the existing processes in the ServiceNow platform
- Support data analysis and data migration between legacy and ServiceNow systems
- Coach and assist colleagues who are less experienced with the ServiceNow platform
- Produce technical documentation

In order to be considered for this role, you will possess as many of the following skills as possible:

- Excellent knowledge of ITSM, ITOM and SPM ServiceNow modules (the need would be to have the experience with at least 2 out of these 3 modules)
- Strong architecture and technical design experience. Experience defining business and systems design, developing system requirements, and implementing practical business solutions
- Excellent development skills and knowledge, in particular JavaScript / TypeScript
- Strong understanding on integrations (protocols, integration of ServiceNow in particular)
- Fluency in English

The following are nice to have but not mandatory:

- ServiceNow certification(s) is a strong advantage
- Good understanding of cloud computing concepts

Please note interviews would be conducted via video call, however the role is based 100% in Switzerland. Our client offers:

- The opportunity to work in a diverse and international environment on a long-term basis
- 50% working from home
- 20 days working remotely from abroad per year
- Modern office in central Basel (50 minutes direct train from Zurich) with subsidised canteen

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