Head Loyalty

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver, better, brighter solutions in a space that allows you to move your career forward in endlessly different directions.

The Smoke Free Product function is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver smarter, science-backed alternatives to millions of adults around the world who would otherwise continue to smoke.

It is only by focusing on our strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future.

Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to conversion and loyalty. And you can watch your efforts lead to meaningful change for the benefit of adult smokers on their way to better alternatives.

You’ll develop your skills; collaborating across functions, markets and regions. If you want to play a part in driving one of the biggest societal changes of our time, there’s no better place

For our team in Lausanne we’re looking for Head Loyalty & Referral Dig. Product Group

The overall purpose of this position will be:
Acts as product manager for our Loyalty & Referral programs across categories and be the point person within the product organization. Uses high-level perspective and customer insight to define goals and create a vision and roadmap for this product group. Be responsible for communicating with stakeholders across the board, including customers, business managers, delivery teams and external partners to make sure the goals are clear and the vision is aligned with business goals. Owns the entire lifecycle of the product group, define and measure its business objectives, manage its development, release, support and retirement.

Key responsibilities:

- Vision and Strategy: Creating, maintaining, and communicating the PG vision, product strategy, and roadmap in line with customer needs, and developing a product group strategy that aligns with the company's goals and market demands.
- Product Management - Ensure that product capabilities align with customer needs and strategic goals. This include the engagement and alignment of the Region SPOCs to ensure product capabilities meet customer needs across platforms, and aligning the product roadmap with the product group strategy and quarterly planning commitments.
- Demand Management: Align demand with the product group strategy and ensuring value realization
- Translation and Collaboration: Translating product strategy into initiatives and requirements for prototyping and final development by engineering teams, and collaborating with Product Groups, partners, customers, and the development team.
- Backlog and Strategy management: Ensures that backlog is aligned with strategic initiatives, and translated into actionable items to optimize delivery outcomes.
- Align architecture with business priorities and ensuring efficient delivery of product initiatives
- Planning and Execution: Sharing key objectives, milestones, and release schedules during quarterly events, adjusting scope and resources as necessary, and organizing and facilitating Product Group practices and quarterly planning to support efficiency and execution. Visibility and Support: Providing visibility and ensuring the product development process is well-communicated, transparent, and supported by effective training programs.
- Performance Management - Focuses on defining and measuring product value metrics to ensure effective delivery and continuous improvement. (Value Metrics and KPIs, Service and Product Performance and compliance and best methodologies) Ensures that team performance is effectively managed, resources are utilized efficiently, and continuous development is promoted to achieve business goals.
- Budgeting Management - Ensure that financial resources are effectively allocated and managed. This includes Financial Management and Tracking, cost estimation and optimization, strategic Investment Balancing In conclusion this accountability ensures that financial resources are effectively managed, costs are controlled, and investments are strategically balanced to support both current and future initiatives.
- Resourcing Management - Strategic management and allocation of resources to ensure the product group’s objectives are met.

Whom are we looking for?
- University degree with certificates in Agile at Scale (SAFe), Agile or equivalent experience
- Strong experience in a dynamic product management role
- High effectiveness in managing cross-functional teams
- Proven success in overseeing all elements of the product development lifecycle
- Ability to manage cr